Team Leader Customer Operations Call Center

hace 1 semana

Fuengirola, España Freska A tiempo completo

**Look here**

Are you a person who wants to provide world-class service to our customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports each other are a natural part of our everyday life? And do you want to work in Scandinavia's largest company in household services?

**About the role**:
You will be responsible for supervising, motivating and following up the team members on a Regular basis. In this role, you will be the contact point for many different departments and countries, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, we believe in Freska that you should lead by setting a good example and engage the team to achieve goals.

**Responsibilities**:

- Team Oversight: Lead and manage the team of customer service employees, ensuring smooth day-to-day operations.
- Performance Monitoring: Track and analyze individual and team performance against key metrics, ensuring targets are met.
- Coaching and Development: Provide regular feedback, coaching, and training to support team growth and skill development.
- Escalation Management: Handle customer complaints and escalations, ensuring swift and effective resolutions.
- Scheduling and Resource Planning: Manage team schedules to ensure adequate coverage and operational efficiency.
- Process Improvement: Identify and implement changes to enhance service quality and streamline workflows.
- Collaboration: Foster a positive and collaborative team culture, promoting open communication and engagement.
- Reporting: Generate performance reports and share insights with management to inform decision-making

**Requirements**:

- Proven work experience as a team leader or supervisor
- Experience from Customer Operations call center
- Excellent communication skills
- Must speak and understand fluently at least Swedish, Norwegian or Finnish
- Must speak and understand fluently English
- Shown leadership potential and taken extra responsibility in their role today

**We offer**:

- Collective agreement with 2 month probationary period and permanent employment.
- Base salary
- Tailormade onboarding, support and coaching to help you succeed in your role.
- Business activities, small and large.
- Leadership training program
- Office location close to the beach in Fuengirola.

**Practical information**:
**Location**:Calle Santa Barbara 5, Fuengirola.

**Type of employment**: Full-time, with collective agreement.

️ **Start date**:January/February.

**Working hours**:37,5 hours /week.

Salary range: € 2600 - 2900 / month

**About Freska**:
We are more than just home cleaning. Freska is a value-based company that works hard to create safe and fulfilling workplaces for our super cleaners. Through our services, we make life easier for thousands of customers while contributing to positive social change. We are a multicultural team with over 1,000 employees from 70 different countries. Our core values - People first, Growth, Responsibility - are the foundation of everything we do.

**Ready to take the next step?

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