Customer Service Agent

hace 2 semanas

Barcelona, España H&M Group A tiempo completo

Company Description

H&M’s Global Customer Service is an omni-channel and multi brand organization with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3500 employees and work at 16 locations all over the world.

Our Customer Service Center have the following opening hours:
Monday - Friday 08.00-19.00

Saturday - Sunday 09.00-17.00

**Location**

Barcelona city center (close to Diagonal metro station).

We are complying with advice from the government to ensure we can continue working within safe guidelines. This means that applicants must have these capabilities, if they need to work from home:

- A practical work environment including a comfortable and safe space to work with mínimal noise disruption and a table and chair to work from
- 200kb home internet

**Job Description**:
For our Customer Service Center in Barcelona, Spain, we are looking for Customer Service Agents who are excellent (both spoken and written) in the Norwegian language. The employment is fulltime with a permanent contract. We require that you provide us with evidence of your proof of right to work in Spain (mandatory NIE number).

The job of an H&M Customer Service Agent comes with responsibility - and lots of fun. Your to-do list includes:

- Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important
- Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service
- Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths

**Qualifications**:
Just like everyone at H&M, we believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:

- Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
- Can understand and communicate in English, both orally and in writing - as part of an international company, a large part of our daily work is done in English
- Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
- Have a positive approach to solving every customer's challenges
- Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app
- Have a great personal drive for development in customer service - we are constantly working with ambitious goals

Additional Information
**Salary** - 21 500 euros gross per year. An extra paid of 10,67 euros gross per hour on Sundays and bank holidays worked.

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