Power Generation Field Service Technician

hace 3 horas

Zaragoza, España Cummins Inc. A tiempo completo

We are looking for a talented **Power Gen Field Service Technician** to join our team specializing in **Service** for our **Distribution Business Segment** in **Zaragoza, Spain.**
- We offer a permanent contract. Hybrid work model.
- English language required.
- Travel 25% (mainly Spain).

**In this role, you will make an impact in the following ways**:

- Efficient Repairs: By diagnosing and completing fewer complex repairs on generators and components, you’ll ensure mínimal downtime for customers, enhancing their satisfaction and trust.
- Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, fostering loyalty and repeat business.
- Proactive Service: Anticipating and addressing customer needs promptly will demonstrate your commitment to excellent service, leading to positive customer experiences.
- Technical Expertise: Using specialized tools and following procedures to diagnose and repair issues will showcase your technical skills and ensure high-quality repairs.
- Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues, ensuring the reliability and longevity of power generation products.
- Problem Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently, maintaining service quality.
- Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.
- Safety and Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations, protecting both you and your customers.

**Qualifications**

**Education/ Experience**:

- Apprentice Certified Power Generation/ Mechanical Technician (preferred)
- Vocational diploma from relevant technical institution
- Current relevant mechanical certification
- Locally valid driving permit
- Medium English level
- Medium level field service work experience. Previous experience in the industrial field, generating sets, diesel mechanics in general. Experience preferably in the Data Center environment. High experience in diesel engines.
- Intermediate level knowledge of and/or experience with of power generation products
- Availability to cover emergency service.

**Responsibilities**

**To be successful in this role you will need the following**:

- Proactive and Customer-Oriented Approach: Being proactive in identifying and addressing customer needs and maintaining a customer-first mindset will help you build strong relationships and ensure customer satisfaction.
- Strong Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately, is crucial.
- Knowledge of Power Generation Systems: Demonstrating a thorough understanding of power generation systems and adhering to safety standards will enable you to diagnose and repair systems efficiently and safely.
- Effective Communication and Teamwork: Communicating clearly and handling complex situations, whether working independently or as part of a team, will ensure smooth operations and successful repairs.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2402087

**Relocation Package** No

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