Reservations Agent

**Additional Information** **Job Number**25180819 **Job Category**Reservations **Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management _ Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility, where sea, land, and subtropical vegetation effortlessly combine with iconic, Moorish-inspired architecture. The 462 guest rooms and suites - divided between the vibrant Citadel and the exclusive Retreat - enjoy magnificent views over the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. An award-winning gastronomic destination in its own right, this 5-star resort in Tenerife’s world-class restaurants range from light, simple cooking to Michelin-starred gourmet cuisine. Providing a haven of escape, this timeless island resort features numerous swimming pools, a 2500m2 Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the shore meets the sea, guests can benefit from an exclusive area on the golden sandy beach of Abama, equipped with complimentary use of sunbeds and umbrellas._ ** JOIN OUR TEAM** ...as **Reservations Agent**for the Ritz-Carlton Abama Resort in Tenerife ** Who we are looking for** Are you passionate about creating exceptional guest experiences from the very first interaction? As a Reservations Agent at our luxury resort, you’ll be the voice of hospitality—helping guests plan their perfect stay, answering inquiries with warmth and professionalism, and ensuring every detail is handled with care. If you thrive in a dynamic enviroment, have excellent communication skills, and love turning inquiries into unforgettable stays, we’d love to hear from you ** What are your responsibilities are...** - You provide detailed information about room types, rates, packages, and resort amenities to help guests make informed decisions. - You confirm, modify, and cancel reservations accurately in the system, ensuring all details are correct. - You respond promptly to guest inquiries and special requests, offering personalized solutions whenever possible. - You coordinate with other departments (Front Office, Sales, F&B) to ensure smooth guest experiences. - You monitor room availability and optimize occupancy through effective booking management. - You maintain accurate records of reservations and payment details in compliance with company standards. - You identify upselling opportunities for upgrades, packages, and additional services to enhance guest stays. - You resolve issues or complaints related to reservations with empathy and efficiency. - You stay informed about resort promotions, seasonal offers, and local attractions to assist guests proactively. ** What we want from you** - You bring a natural ease in communication, making guests feel valued and understood from the very first interaction. - Ideally, you’ve gained hands-on experience in hospitality, reservations, or customer service along the way. - You enjoy being part of a team and thrive in a collaborative environment where everyone works toward the same goal. - Your joy in delivering thoughtful, accurate service feels genuine—and guests can sense it. It creates confidence and trust in every conversation.You communicate confidently in English and Spanish, and if you have German language skills, this would be an added bonus - You already hold a valid work permit for Spain ** And this is how we inspire you....** Be part of our resort team and bring your ideas and your imagination into the everyday guest experience. You know what? Working here means contributing to moments that guests remember long after they’ve left. - An attractive** above market salary** for your flexible assignment in our hotel - Travel worldwide to our 9500+ hotels at great **employee conditions** ("Explore Rate") and let yourself be pampered - by the way, this also applies to your family, partner & parents. - Enjoy the culinary F&B offer in our 9500+ hotels with **20% discount** - You can enjoy our culinary offerings at a** 50% discount.** - Did you know you can get up to **75% discount on flights** if your residency is on Tenerife - Extensive **corporate benefits** with lots of discounts for leisure activities and travel - As a birthday child you get an extra special treat (surprise) - Enjoy our resort as **our guest** after one year of service with us - this is a once in a lifetime experience - We pay a **13**th** and 14**th** salary** - **Innovative training concepts** that support you on your career path - we actually have our own **training university** - **Advancement opportunities** and prospects in an international company - We offer you an extensive and **free of charge culinary offer** in our employee restaurant. - Don’t worry about your **uniform** (if necessary, depending on department) - we take care of that and also the cleaning of your business attire. -