Monitoring & Observability Platform Lead

Monitoring & Observability Platform Lead

Country: Spain

**WHAT YOU WILL BE DOING**

**ONE EUROPE is looking for a MONITORING & OBSERVABILITY, based in our SPAIN, PORTUGAL, UK or POLAND office.**

Our One Europe vision is to create a better bank, where our customers and our people feel a deep connection with Santander, while at the same time generating value for our shareholders and for society. The following countries will be considered as locations for incorporation: Spain, Portugal, UK and Poland.

**WHAT YOU WILL BE DOING**

As **One Europe Monitoring & Observability Platform Lead **will be responsible for building and coordinating the implementation of our European Services Monitoring & Observability Platform and processes, developing a high standard technical architecture as per European and Group technology strategy, to accelerate the implementation of the IT vision and the basis on which our transformation is built, in coordination with the integrating countries (Spain, UK, Poland & Portugal).

One Europe Monitoring & Observability Platform Lead will report to the One Europe Technical Platform Lead.

**WHAT YOU WILL BE DOING**
- Build and coordinate the implementation of our European Services Monitoring and Observability Platform, developing a high standard solution as per European and Group technology strategy, driving the convergence of platforms across the region and maximizing communality and reutilization between countries.
- Work collaboratively with One Europe stakeholders (other Technical Platform Leads counterparts, European Lead Enterprise Architecture, teams for Business and T&O European projects, regional cross functions - CISO, CDO,- and any other relevant function) and Global counterparts to ensure the integrity of Santander's European IT Platform and supporting every European project and service lifecycle on an ongoing basis.
- Define and build the operating model and processes engineering around the European Services Monitoring and Observability, required to cover their complete lifecycle and evolution on an ongoing bases: definition, governance and continuous improvement.
- Define and develop the workstreams linked with services quality management and operations, taking advantage of automation and AIOPs to build high standard solutions, gaining effectiveness on our customer service management.
- Coordinate with Local Monitoring and Observability Platforms owners and service operations owners, supporting the European countries regarding their adoption plans, to accelerate the implementation of the IT Platform and the basis on which our transformation is built, both technical components and processes / operating model.
- Identify opportunities to improve models and processes around technology, sw development, operations and platforms lifecycle, in terms of service quality, agility, efficiency and delivery to business, reinforcing our transformation.
- Build and develop the right relationships within One Europe, Global and Local IT teams and also with key industry players, technology vendors and partners related with her/his scope of work.

**EXPERIENCE**:

- 5+ years of experience in large scale technology environments
- Understanding disruptive technologies and their potential impact to the business.
- Proficiency in managing and influencing IT change programmes and technology, working with diverse teams.
- Experience in IT operations.
- Experience in IT processes engineering: definition, governance and continuous improvement.
- Financial services business acumen.
- Deep experience in business / client orientation
- Promoter of change, generating trust and building effective networks, to build and develop a high standard technology strategy.

SKILLS & KNOWLEDGE:

- Execution excellence and results oriented: knowledge of digital technology and ability to think big and listen to Santander context, the market and customers, defining and developing pragmatic action plans to make things happen, under best standards of quality, agility, efficiency and delivery to business.
- Adaptability and inclusion to multicultural environments and to work effectively across cultures and geographies
- Highly customer-oriented attitude
- Ability to make things happen, even under uncertainty or challenging environments
- Ability to build and drive the relationships with relevant stakeholders. Highly developed interpersonal skills.
- Good communication and influencing skills.
- Full commitment to Santander Values

OTHER INFORMATION
- Availability for frequent travel
- Proficiency in English. Spanish valuable.