Service Quality Engineer

hace 2 días

Oviedo, España BDR Thermea Group B.V. A tiempo completo

Inge

Introduction
Your Global Job Profile has been selected by your responsible management and outlines the purpose and high-level responsibilities of your role in the organization; it is used as a reference and may not detail additional and/or specific activities you may perform.

Global Job Profiles are assigned to have at least a 60% match to your local responsibilities; therefore, It is also normal or expected that the title of your Global Job Profile has a different name from your business title. With Global Job Profiles we are building transparency in how we classify all the jobs we have throughout our company and will be the basis for your career development.

Global Job Profile
Field Technical Service provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including:

- Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction
- Diagnosing, troubleshooting, and resolving technical/service issues
- Instructing clients on the proper usage and operation of equipment
- Documenting and maintaining clients’ service logs

Behavioural expectations linked to our values:
Next to the global reference profile, the following behavioural expectations are linked to our company values. Please take these into account when setting your performance and developmental goals for the year:

- One Team: Prioritise team over individual interests, treat everyone equally and with respect, share information openly, instill trust; are honest and straight forward and behave with integrity and follow through on commitments.
- Customer Focus: Take the interest of the (internal) customer at heart, care for and listen to our customer, anticipate future needs, and develops new products and offerings through customer insights
- Sustainable Future: Be resourceful to minimise waste; share ideas to improve current ways of working, processes and/or solutions, develop lean ways of working, be open to new ways of working, tools and techniques and hold self and others accountable for conserving resources.

niero calidad de servicio

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

¿Cómo es trabajar en BAXI?
- BAXI es una marca puntera en sistemas de climatización para el hogar, integrada en el Grupo multinacional BDR Thermea. Ofrecemos avanzadas soluciones de climatización que garantizan la máxima eficiencia energética, confort térmico y ayudan a reducir las emisiones de carbono en los edificios mediante el desarrollo y fabricación de equipos de aerotermia, calderas, aire acondicionado y paneles solares, entre otros productos.

Nuestra fórmula es la ilusión, el esfuerzo y la innovación. Si quieres formar parte de BAXI, aquí te lo contamos

  • Service Center Buyer

    hace 1 semana

    Oviedo, España International Flavors & Fragrances A tiempo completo

    At IFF, the heart of our company is fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages. IFF is very excited to welcome a new Service Center Buyer to our team, and we...

  • Customer Service Representative

    hace 11 horas

    Oviedo, España RHI Magnesita A tiempo completo

    Hybrid Oviedo | Full timeYour positionIn this role, you will be responsible for managing a portfolio of client accounts within the Minerals sector, primarily across Southern Europe. Acting as a key support to our Sales Managers based in Italy, you will ensure a high level of customer service by handling customer inquiries, resolving issues, and coordinating...

  • Customer Service Representative

    hace 11 horas

    Oviedo, España RHI Magnesita A tiempo completo

    Oviedo | Full time Your position In this role, you will be responsible for managing a portfolio of client accounts within the Minerals sector, primarily across Southern Europe. Acting as a key support to our Sales Managers based in Italy, you will ensure a high level of customer service by handling customer inquiries, resolving issues, and coordinating...

  • Customer Service Representative

    hace 10 horas

    oviedo, España RHI Magnesita N.V. A tiempo completo

    Customer Service Representative - Sales Minerals (all genders) Hybrid Oviedo | Full time Your position In this role, you will be responsible for managing a portfolio of client accounts within the Minerals sector, primarily across Southern Europe. Acting as a key support to our Sales Managers based in Italy, you will ensure a high level of customer service by...

  • Front of the House Team Member/Customer Service

    hace 2 días

    Oviedo, España Zaza Cuban Comfort Food A tiempo completo

    If you have a “Passion to serve others”, “Love to work with integrity” and “take pride in everything you do”, Zaza Cuban Comfort Food is the Familia you want to join. We are always looking for smiling faces to be part of our Zaza Familia.Position: Front of the House Team Member/Customer ServiceLocation: Oviedo, FLJob Id: FOH - ZOV# of Openings:...

  • Data Engineer: AI

    hace 1 semana

    Oviedo, España RHI Magnesita N.V. A tiempo completo

    A global leader in refractories is seeking a Data Engineer to design and implement data foundations that support automation and AI solutions. This role requires proficiency in SQL and Python, as well as experience with ETL processes. The ideal candidate will work within a dynamic team, ensuring high-quality data models and collaborating with technical...

  • Data Engineer: AI

    hace 24 horas

    Oviedo, España RHI Magnesita N.V. A tiempo completo

    A global leader in refractories is seeking a Data Engineer to design and implement data foundations that support automation and AI solutions. This role requires proficiency in SQL and Python, as well as experience with ETL processes. The ideal candidate will work within a dynamic team, ensuring high-quality data models and collaborating with technical...

  • Customer Service Representative

    hace 11 horas

    Oviedo, Asturias, España RHI Magnesita A tiempo completo

    HybridOviedo | Full timeYour positionIn this role, you will be responsible for managing a portfolio of client accounts within the Minerals sector, primarily across Southern Europe. Acting as a key support to our Sales Managers based in Italy, you will ensure a high level of customer service by handling customer inquiries, resolving issues, and coordinating...

  • Customer Service Representative

    hace 11 horas

    Oviedo, Asturias, España RHI Magnesita A tiempo completo

    Oviedo | Full timeYour positionIn this role, you will be responsible for managing a portfolio of client accounts within the Minerals sector, primarily across Southern Europe. Acting as a key support to our Sales Managers based in Italy, you will ensure a high level of customer service by handling customer inquiries, resolving issues, and coordinating closely...

  • Data Engineer

    hace 1 semana

    Oviedo, España RHI Magnesita A tiempo completo

    Data Engineer (all genders) – RHI MagnesitaJoin to apply for the Data Engineer (all genders) role at RHI Magnesita.Spain | Full time | Hybrid | 15% travel requiredYour PositionAs part of a small but dynamic team in the Europe & CIS region, you will design and implement data foundations for automation and AI solutions. You will develop advanced ETL...