Merchant & Technical Support Agent

hace 2 semanas

Madrid, España Planet A tiempo completo

remote type- Onsite- locations- Madrid Office - Spain- time type- Full time- posted on- Posted Yesterday- job requisition id- JR07750 Role Overview

The Merchant and Technical Support Team is the first port of call for Merchants and deal with any technical issues that arise in our products and services.

You will work as 1st line Support, along with other regions of the world to ensure all merchants receive a quality experience in DCC, Tax Free and Payment operation, 24/7.

What you will do
- Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary
- Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution
- Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication
- Through experience, independently assign priorities to reported issues
- Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform

Who you are
- You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role
- You have strong skills in MS Office (especially MS Excel/Outlook)
- Experience in the Card Payment industry will be a strong asset

What you will need to bring to planet
- You are fluent in English and another language, verbal and written (native level)
- Must be a good communicator
- Ability to adapt to an ever-changing market place

What do we offer and why should you join us?

We don’t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.

Competitive Pay

We don’t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you’re worth.

Growth and skills

We know that for some it’s about growing into more senior and exciting roles, and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.

An array of people

We know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work.

Ready to meet us?

We hope this role sounds exciting and could be your next step. If so, we’d love to meet you - click the button to apply. Go on. Make our day.

About Us
- Company Background- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

  • Merchant and Technical Support Agent

    hace 2 semanas

    Madrid, España Planet A tiempo completo

    remote type- Onsite- locations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR07751 Role Overview The Merchant and Technical Support Team is the first port of call for Merchants and deal with any technical issues that arise in our products and services. You will work as 1st line Support, along with other...

  • Merchant & Technical Partners Support Agent

    hace 1 semana

    Madrid, España Planet A tiempo completo

    Employment Type: Employee Contract Type: Permanent Life At Planet Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionize commerce and payments? Do you want to be working in a progressive organization with the ambition...

  • Merchant and Technical Support Agent with Italian

    hace 2 semanas

    Madrid, España Planet A tiempo completo

    remote type- Hybrid- locations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR08898 About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management...

  • Merchant and Technical Support Agent with French

    hace 2 semanas

    Madrid, España Planet A tiempo completo

    remote type- Hybrid- locations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR08899 About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management...

  • Merchant & Technical Partners Support Agent

    hace 6 días

    Madrid, España Planet A tiempo completo

    Employment Type: Employee Contract Type: Permanent **Life At Planet** Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? Do you want to be working in a progressive organisation with the...

  • Merchant and Technical Support Agent with Chinese

    hace 1 semana

    Madrid, España Planet A tiempo completo

    **Description**: **About Us**: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and...

  • Merchant and Technical Support Agent with German

    hace 1 semana

    Madrid, España Planet A tiempo completo

    **Description**: **About Us**: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and...

  • Merchant and Technical Support Agent with French

    hace 1 semana

    Madrid, España Planet A tiempo completo

    **Description**: **About Us**: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and...

  • Merchant Sales Agent

    hace 2 días

    Madrid, España Pluxee A tiempo completo

    Merchant Sales Agent page is loaded## Merchant Sales Agentremote type: Hybridlocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: R3858Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a...

  • Merchant Sales Agent

    hace 2 días

    Madrid, España Pluxee A tiempo completo

    Merchant Sales Agent page is loaded## Merchant Sales Agentremote type: Hybridelocations: Madridtime type: Full timeposted on: Vandaag geplaatstjob requisition id: R3858Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks...