SAP Customer Renewal Executive

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What you'll do**

As a Customer Renewals Executive, you will play a crucial role in driving SAP’s growth by managing the end-to-end renewal execution process

Your responsibilities include:

- Partnering with Customer Success Managers and the extended Account team to deliver seamless renewal execution.
- Interfacing with customers to negotiate commercial terms and drive incremental revenue on behalf of SAP.
- Representing SAP with comprehensive knowledge of all internal process-related phases of renewals.
- Promoting a culture of open dialogue and continuous improvement, where your feedback will be valued to drive business enhancements

Renewal Execution Tasks
- Providing end-to-end renewal execution support and maintaining knowledge of commercial negotiation, product portfolio, and entitlement metrics.
- Supporting transactional steps related to renewals and replacements.
- Leveraging internal SAP networks to navigate cross-functionally and regionally.
- Possessing knowledge of SAP Cloud Terms and Conditions.
- Understanding and deploying negotiation methods that benefit both SAP and the customer.
- Being knowledgeable in commercial metrics and forecasting principles

**What you bring**
- Experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
- Commercial negotiation experience with a proven record of meeting or exceeding renewal revenue goals.
- Ability to navigate multiple SAP commercial software systems effectively.
- Proven ability to organize and prioritize tasks while being process-oriented.
- Clear communication skills, both oral and written, with a demonstrated ability to build strong relationships.
- Fluent English and German language

**Meet your team**

In the Customer Renewals Center, our people and our culture are at the heart of our success. Customer Renewals Executives showcase expertise in renewal strategy, deal architecture, customer negotiation, and navigating internal commercial and legal teams. If you are seeking a new challenge in a supportive and dynamic environment, the Customer Renewal Center is the ideal place for you

The mission of the Customer Renewal Center is to achieve #Quest4Zero every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to discussing how you can contribute to and thrive in this culture of success. Join us and become a vital part of our mission-driven team

Join us in driving success and growth at SAP

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434454 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid