Real Estate

Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.

Job Title:
Real Estate & Customer Experience Manager

Company:
Prologis

Do you want to play a role in global commerce?

As a Real Estate & Customer Experience Manager, you would lead a team that strives to provide best in class service to customers in our industrial buildings belonging to the city logistics market sector, as part of our 1,67 million square meters portfolio in the Spanish Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds.

What’s needed in order to do that:

- Provide exceptional customer experience and have the ability to communicate with both local and corporate contacts. The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude
- Must be able to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc..)
- Must be able to own and maintain strong, long-term relationship with portfolio of customers
- Dedication to delivering exceptional customer service through proactive and responsive service
- Must be able to use technology (ex: SalesForce and Yardi) to gather data/metrics and develop customer insights
- Proficient in lease analysis and lease administration skills
- Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements
- Strong financial reporting background to ensure budget and financial goals are met for the portfolio
- Strong People management skills to drive Facility Manager and RECX coordinator in your market sector (City Logistics);
- Strong cooperation attitude to partner with the RECX team, sharing and jointly managing Facility manager and RECX coordinator;
- Availability to promptly satisfy queries and input requests coming from the RECX Lead for Spain, European and Southern European management, distributing tasks among the resources available.

Tell us if you’re ready
- 3 to 5 years of industrial/commercial real estate experience.
- Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer experience team
- Must possess strong interpersonal skills and an ability to develop strong relationship with customers
- Valid driver’s license with ability to travel to multiple properties within a given portfolio
- Experience with property transactions, portfolio acquisitions or company mergers
- Experience with budgeting cycles and Service Charge Reconciliation processes
- Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and change management skills
- Strong mathematical and analytical skills
- As business dictates, able to work extended/flexible hours
- Must be fluent in English and Spanish

LI-LMP

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

Employment Type:
Full time

**Location**:
Barcelona, Spain

Additional Locations: