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Ia Operations Executive
hace 2 días
We are looking for someone to join our **_Operations team_** who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their **customer service** skills, and, techniques to build **artificial intelligence assistants for our clients**.
In this role you will
- Carry out the onboarding of new accounts received by the team.
- Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
- Provide technical support to clients on the AI built.
**Requirements**
- Proven experience in Customer Experience roles or technical support.
- Ability to analyze data and use it in making customer-oriented decisions.
- Practical experience in creating and managing JSONs.
- Knowledge of process automation, preferably with experience using Zapier.
- Ability to work in a team and adapt to dynamic and changing environments.
- Strong passion for technology, innovation, and artificial intelligence.
- Excellent verbal and written communication skills
**Benefits**
**Language Classes**: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
**OpenAI Premium License**: Complimentary access to an OpenAI premium license for personal or professional use.
**Paid Time Off**: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
**Soft Hybrid Work**:We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like
