Program Coordinator, Mea

Overview:
Are you interested in joining a dynamic and international team of professionals to transform education?** IE Corporate & Special Programs** is looking for an **Program Coordinator**to join its team

The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to IE’s corporate programs mostly with programs in the Middle East, but also in other regions. This comprises serving as the key interface between participants, professors, and multiple IE departments; coordinating a variety of tasks and program components, managing communication flows; supporting program logistics and operations and supporting faculty members to ensure high standard levels for our corporate participants.

Reports to the Program Manager and region manager. Will interact with all Faculty, Participants, different departments of IE, and external agencies required for running the program.

**Why IE University?**

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.

**Our Purpose**

At IE University, we foster positive change through education, research, and innovation.

As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.

**Our People**

At IE we are:

- People-driven
- Change Builders
- Autonomy Enthusiasts
- Communication Enthusiasts
- Knowledge Champions

We are looking for a person to join a full-time position in Madrid.

**Responsibilities**:
**Your role as Program Coordinator will involve**:
Interaction with Participants:

- Meet with corporate participants to solve issues, offer advice, and/or give support with empathy, sensitivity and a professional customer-oriented approach, on a daily basis.
- Co-manage the relationship with class representatives together with other team members.
- Support corporate participants facing academic difficulties or overall challenges within the programs.
- Manage (written and oral) communications with corporate participants, including all written regular communications and information points; presentations and information sessions; etc.
- Using corporate participants feedback, identify ways to improve their experience with IE.
- Assist participants and faculty before, during and after the program.

Interaction with Professors and other departments:

- Liaise with professors to plan the program sessions, trips.
- Communicate with Professors to solve participant’s requests or support to the Program Management. Request feedback, ensure timely submission of grades, syllabi, etc. and provide ongoing support to faculty members and teaching staff.
- Collaborate with other IE Departments to ensure a successful participant experience.

Internal Development:

- Proactive on learning the internal processes, platforms and tools to deliver top quality programs
- Actively coordinate with the Program Managers to distribute and be aligned with the preparation and delivery of the programs. Support the Program Manager and team to ensure the right deliveries of program proposals and deliveries.
- Collaborate and lead cross initiatives to help improve internal processes, templates and guidelines.
- Attend to all administrative and logístical duties to ensure a smooth running of the program and department.

Qualifications:
**To thrive in this role, you should have**:

- Bachelor’s degree is required. A master’s degree is a plus.
- Fluent in English and Spanish, Arabic is a plus.
- Cultural awareness to coordinate a multinational group of stakeholders.
- Strong project management capabilities.
- Oriented to detail and well-organized.

It’s time to bring your best and make your mark. Now the choice is yours