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Field Application Consultant Excellence Pathology

hace 3 semanas

Valencia, España Agilent Technologies, Inc. A tiempo completo

As **Field Application Consultant Excellence **in EMEAI Sales, Diagnostics & Genomics group you support that journey helping our customers in the **Pathology laboratories**. We provide timely and high-quality diagnosis within cancer diagnostic trough trusted answers and insights that advance the quality of life. We are passion to lead, win and grow as One Agilent in a culture as welcome feedback, recognize our successes and continuously develop.

**Responsibilities**:

- Preparation of demo/training layouts
- Customer visits, trainings and demos of products
- Internal trainings on products (sales team) and Internal Technical Support
- Collaborate with Sales
- and Marketing organization in the promotion of products
- Demonstrations and participation in clinical sessions (with Pathologists) as consultants
- Adaptation of products to customers’ needs where agreed and approved by Sales, FACE and Customer
- Reagent optimization where agreed and approved by Sales, FACE and Customer
- Preparation/translation for user guides and instrumentation manuals where needed
- Customer Technical Support
- Handle customer complaints and inquiries in collaboration with local sales, service and TSG (Technical Service Group) in compliance with global complaint handling process
- Collaborations with other departments to prepare specific technical documentation for tenders
- Drive seminars and special trainings for customers (technician, pathologists, others lab stakeholders)
- Attendance to congresses and meetings
- SAP discipline - closing SO´s (Service Orders) and time registration
- Attendance to Sales
- and FACE meetings and preparation of presentations when required
- Attendance to FACE trainings in Glostrup, WebEx and T-cons
- Report the result of actions (trainings, demos and technical support)
- Ensure global guidelines and best practice are adopted and adhered to

**Requirements**:

- Master, PhD, Medical Laboratory Technologist - Histopathology or similar
- Highly experienced within pathology workflow, staining and immunohistochemistry
- Good teaching experience and ability to coach
- High degree of business understanding, and customer focused
- Flexible and goal oriented
- Structured and quality minded
- Highly teamwork and team success focused
- Good English capability

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.