Supply Engagement Senior Manager

**We power people’s progress.**: At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. **Meet the team**: At Preply, we take pride in having the largest and most diverse base of tutors among all online language learning platforms. Our tutors play a crucial role in our vision to power people's progress. We are constantly pushing the boundaries, conducting hundreds of AB tests, and identifying opportunities to enhance the experience for both our students and tutors. As a member of the Supply Operations squad, you’ll lead the **Supply Communications & Engagement team**, which is responsible for delivering life-changing learning and engagement experiences for **over 100,000 tutors all over the world**. In this role, you will shape how we **communicate with, enable, and engage** tutors at scale - ensuring they feel confident, connected, and empowered to succeed on Preply. You’ll manage a high-performing team of senior specialists across communications, instructional design, and community engagement. Working closely with Brand, Product, CRM, and CX, you’ll deliver proactive enablement, high-impact programs, and scalable go-to-market strategies for new features, policies, and tutor segments. **What you’ll be doing**: **Team Leadership & Strategy** - Coach and grow team members, fostering a culture of ownership, collaboration, and innovation - Own and articulate the long-term vision for how Preply enables and engages its tutor base through learning, communication, and connection - Evaluate current tools, channels, and workflows and propose scalable improvements that enhance consistency, speed, and quality **Cross-functional Program Ownership** - Own and lead strategic tutor-facing initiatives, collaborating closely with Brand, CRM, Product, and CX teams (eg. mentorship programme) - Shape and execute multi-channel go-to-market campaigns and adoption strategies for new tutor policies, features, and teaching content - Work with Product and CX teams to proactively identify and address tutor pain points via targeted communication and engagement initiatives **Tutor Engagement & Communications** - Oversee the design and execution of flagship tutor engagement initiatives (online or offline): community platform, Tutor Cafés, Mentorship Programme and the annual Tutor Conference (>15K attendees) - Lead the launch of a new LMS and the migration of key tutor-facing content, while ensuring the design and delivery of engaging, scalable tutor learning experiences - Scale Preply’s online tutor community as an inclusive space for peer connection, knowledge-sharing, and tutor-led support - fostering positive sentiment, a sense of belonging, and tutor-driven engagement across the platform **What you need to succeed**: - Proven experience in content creation and managing **communications, engagement or CRM** teams with demonstrated success in leading through change and growth - Minimum 3 years of people management experience - Track record of scaling programs that engage **large external audiences** (e.g. customers, educators, communities, or creators) - Deep understanding of multi-channel **content strategy, go-to-market (GTM)** execution, and audience segmentation - Strong **program and stakeholder management skills** with the ability to align cross-functional partners around shared goals - Excellent **communication and storytelling skills**, both written and verbal, with a sharp eye for clarity, consistency, and tone - **Strategic thinker** with a strong bias toward action, iteration, and continuous improvement - Comfort using **metrics and tools** to assess program effectiveness and inform iteration (e.g. Looker) - Experience with **learning platforms (LMS), online community engagement tools, or content management systems** - Familiarity with **fast-paced, cross-functional environments** such as tech, edtech, marketplaces, or consulting - **Deep empathy for educators** or service providers, and an ability to advocate for their experience in cross-functional settings **Nice to Have**: - Experience organising large-scale events, virtual conferences, or mid-scale community activations - Familiarity with online reputation management (ORM), social listening tools, or external communications strategy - Experience collaborating with CRM or lifecycle marketing teams - Understanding of brand voice and tone governance in global organisations **Why you’ll love it at Preply**: - An open, collaborative, dynamic and diverse culture; - A competitive financial package with equity, leave allowance and health insur