Operational Resilience Officer

**Job Purpose**

Have knowledge, understanding and experience to execute tasks according to the Operational Resilience Policy, BCM controls and BCM guidance.

You understand and are able to challenge IT and Security solutions, know the relationship between IT Service Continuity with Business Continuity Management and manage Operational Risks.

**Main Activities**

Initially work in the market to analyse the current state of service resilience before moving into the GSC EU Operational Resilience team working with ~6 other team members carrying out various IT and Business Continuity Management (BCM) tasks across Europe but with a focus on Spain.

Deliver a high standard of IT and BCM roles and responsibilities to do this you will need:

- Detailed understanding of local regulations and international standards, BCM standards and good practices
- Understand how the BCM requirements link across Security Management, Crisis & Incident Management, IT Service Continuity Management, and other professional families e.g., HR, Communications
- Understand the concept of Important Business Services (IBS), critical business processes, their risks, and dependencies within their entity and across the wider AXA value chain
- Detailed understanding of BCM tools as well as broader Operational Resilience landscape
- Ability to develop and manage BCM action plans, review progress and adjust where required
- Ability to prioritize and execute tasks in a high-pressure environment
- Accomplished in writing reports, presentations, local instructions, and guidelines
- Ability to document resource business cases
- Good knowledge of tools used for information management i.e., SharePoint, MS Office etc.
- Strong facilitation, negotiation, and conflict resolution skills
- Strong networking skills

**Your Profile** Experience**
- At least 3 years’ experience working in the Operational Resilience domain
- General understanding of BCM lifecycle
- Ability to review BIA’s and BCP’s to ensure accuracy and completeness
- General understanding of Group BCM Tool(s) and processes required to undertake role e.g., Clearview
- Experience and knowledge of IT Operations
- Would benefit having worked within a Global organization but not necessary
- Good communication and presentation skills [written and verbal - English]
- Team player
- Self-motivated, proactive, independent, and responsive

**About AXA**
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the Entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**What We Offer**

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.