Assistant Store Manager

**KARL LAGERFELD COMPANY PROFILE**

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future”

The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking.

We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.

Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.

We connect with our consumers at multiple levels - online and offline hand in hand. We thrive to maximise consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values.

Across all areas of our business, at KARL LAGERFELD we commit to working toward the highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

**The Position**

For our outlet store at Outlet in Malaga, we are recruiting for a full-time **ASSISTANT STORE MANAGER**. This a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff and report the results of your work to the Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.

**Key Accountabilities**

**Sales and Customer Service**

Ensure the team is delivering excellent customer service
- Install effective zoning to have all areas of the shop floor covered at all times
- Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives
- Ensure customer service according to Welcome to Karl training by each team member and feedback on strengths and improvement needs to the Store Manager
- Contribute to team effort by leading by example on the shop floor and drives sales by constantly monitoring and pushing individual and team KPIs in accordance with communicated targets

**Operations**

Make sure the guidelines of Karl Lagerfeld are met within all operational aspects
- POS transactions, stock, and back of house
- Ensure that all stock is well maintained and in good condition and store is fully replenished at all times
- Plan, coordinate, and execute all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner as to direction of Store Manager
- Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times
- Ensure a hazard-free store environment according to health and safety requirements
- Monitor theft and take steps toward loss prevention
- Training and coaching of the team with regard to health and safety, theft and loss
- Ensure House of Karl procedures and guidelines are followed
- Share communication from head office departments (Merchandising, VM, Operations ) with store staff and ensure all is understood and followed
- Responsible for availability and ordering of materials and supplies needed for daily store routine (packaging materials, office supplies, maintenance)

**Commercial**

Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance
- Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
- Forecast/forecast business in cooperation with the store manager, focusing on productivity to meet sales goals
- Assist Store Manager in partnering with merchandise dept. to increase sales, drive/promote merchandise categories and maximize business opportunities (peak phases, seasonal needs, events, and marketing activities).
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Control in