Station Aces Manager

A degree in business, supply chain, transportation, economics or a technical field - Relevant experience working in a supply chain, transportation, project management or management consulting role - Relevant experience in project management or management consulting including handling multiple ongoing projects - Relevant experience using Microsoft Excel for data analysis - Relevant experience of communicating with a wide range of stakeholders - English and Spanish proficiency at communication and writing.
As part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Recent examples include launching and expanding micro-mobility delivery (via e-cargo bike or on foot) across Europe, and electric vehicle delivery. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business. Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation. We’re also responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners and Managers as engaging as possible. There are lots of different opportunities within the ACES team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always. Key job responsibilities Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient Audit processes for compliance and work to close any gaps Analyse feedback and use data to own and implement process improvements at the site Work with station management and other stakeholders to identify and solve process-related issues A day in the life As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better - which means improving safety, productivity, and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place. You’ll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed, you will carry out analysis at other local or national sites.
- Experience in process improvement
- Experience in analytical tool building
- Understanding of SQL
- Experience with data visualisation tools such as Tableau, Power BI or QuickSight