L3 Service Engineer

**Description**:
Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.

Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 900 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas

We’re now the first Spanish unicorn listed on the NYSE (WBX) and have been recently named amongst LinkedIn’s top 3 Spanish startups.

In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there’s no feeling like it.

Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - it's going to be a fun ride

The question is: are you ready to change the world with us?

**About the role**:
The Service Engineer Department ensures that all products across the whole Wallbox environment (Electrical Charger, Cloud Backend and Mobile Applications) receive technical support to meet our quality standards.

That means that Service Engineer core tasks are:

- To address, review and solve any issues with Wallbox Products
- Identify faults and rectify them in a timely manner as to avoid any major problems in the future
- To provide detailed reports and analyses of issues to team and executives
- To have direct on-site contact with key accounts if needed and address issues
- To provide support to other service engineers and tech departments

To achieve that he/she is in contact with the different departments of the company (Customer Service, Validation, Operations, Product,) to guarantee that these requests are resolved within a given time frame and with quality.

**As a Service Engineer for Public Chargers, you will**:

- Provide technical support and guidance to the L1/L2 team of our customer, or directly to the end user, on the different products offered by Wallbox.
- Be responsible for a group of CP (Charging Points), doing technical troubleshooting of issues that arise on our public chargers, both remotely and on site, to provide solutions to the issues.
- Work closely with Engineering teams to ensure that any customer issue or operational request is resolved in a timely manner.
- Coordinate with Customer Service and Installations teams to provide on site support.
- Proactively identify potential issues before they arise on our chargers, and do a complete troubleshooting to ease the implementation of the fix
- Work with engineering teams to implement improvements on our chargers.
- Follow all internal procedures and guidelines to ensure the best possible outcome.
- Actively monitor KPIs and SLAs

**Requirements**:

- Engineering degree, preferably Electrical or Electronics
- Experience in public EVSE industry
- 3+ years of experience in validation / QA / Testing
- Interested in electric vehicles and renewable energies
- Proficient in English
- Experience in Power Electronics
- Excellent interpersonal skills
- Experience in Agile methodologies

**Desired**:

- Electrical/Electronics Engineering degree
- Experience in electronic testing /Backend
- Programming Languages: Python or any Object-Oriented Language
- Good practice management for quality of service delivery
- Experience in ticketing systems: Service Desk, Salesforce, Jira,...
- Experience working directly with customers
- Other languages are a plus

**Benefits**:

- Half-day Fridays
- First class private health insurance after your first month at Wallbox
- Online group training sessions twice a week & other out of office activities
- Use one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedback
- Free online language classes (Spanish & English) twice a week
- Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.
- Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
- Car discounts & special advantages if you choose an EV
- Smartpoint for all your online orders & services at our offices
- Free coffee & soft drinks to fuel those tough Monday mornings
- Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
- Learn and grow in a company of over 45 nationalities and counting
- No suits Unless it's Carnival or Halloween

**Please submit your CV in English**
- _At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national ori