Sr Analyst, Business Analytics, Enterprise Salesforce

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**Position Summary**

We are excited to offer an internal opportunity for a seasoned analyst to step into the role of Senior Business Analyst - Salesforce Administrator. This position is ideal for someone who has demonstrated strong analytical capabilities, a deep understanding of our business processes, and a growing interest or experience in Salesforce administration. You will play a key role in bridging business needs with technical solutions, helping to shape the future of our Enterprise Salesforce platform. This role will serve as a key liaison between business stakeholders and technical teams, ensuring that Salesforce solutions align with strategic goals and operational needs.

**Key Responsibilities**:

- Collaborate as part of the Salesforce administration team and with IT, developers, and third-party vendors to support configuration, customization, and successful delivery of platform improvements and solutions.
- Partner with business stakeholders to gather and document business and technical requirements; schedule and coordinate calls as needed to clarify information and translate needs into scalable Salesforce solutions.
- Design and implement workflows, reports, dashboards, and automation to support business operations.
- Assist in maintaining user roles, profiles, and data integrity across the platform.
- Support Salesforce-related projects by creating test plans, coordinating user acceptance testing (UAT), and assisting with training and deployment to ensure solution quality and alignment with business needs.
- Maintain and log inventory requests related to Salesforce tools, licenses, or project needs; follow up as necessary and see requests through to resolution.
- Provide support for testing activities outside of standard business hours, as needed, to ensure alignment with project timelines and deployment schedules.
- Maintain and manage contact data and related communication channels; develop and distribute communications as needed to ensure constituent information is current and accurate.
- Stay informed on Salesforce best practices and new features, recommending enhancements as appropriate.
- Perform additional duties and responsibilities as assigned by leadership to support team and organizational objectives.

**Required Qualifications**
- 5+ years of experience in Salesforce administration and operations, preferably within operations or Plan Sponsor Services.
- At least 2 years of experience in a Business Analyst or similar role, with demonstrated growth and increasing responsibility.
- Strong understanding of Salesforce architecture, configuration, and administration.
- Proven experience managing projects through the full lifecycle.
- Salesforce certifications preferred.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in creating reports, dashboards, and workflows.
- Experience supporting projects through the full lifecycle, including testing and deployment.
- Salesforce certifications or willingness to obtain certification within a defined time.

**Preferred Qualifications**
- Ability to translate business needs into technical requirements.
- Experience leading Salesforce-related projects or teams.
- Familiarity with Salesforce Lightning and related platforms.
- Strength in problem-solving, collaboration, and decision-making.
- Growth mindset with a focus on continuous improvement.
- Strong execution and delivery skills.

**Education**
- Bachelor’s degree, or equivalent professional training/experience.
- High School Diploma or General Equivalency Diploma (GED) required.

**Anticipated Weekly Hours**

40

**Time Type**

Full time

**Pay Range**

The typical pay range for this role is:
$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feel