Business and Process Analyst

The Business & Process Analyst leads business analysis activities in relation to the project(s) he/she is assigned to and designs operational models that promote an organisation's overall efficiency. This role forms part of the Business Discovery Team within Business Technology.The Business & Process Analyst is responsible for ensuring the completeness and accuracy of gathered business requirements to help determine IT and/or process solutions to business problems (before solution design starts). Solutions should be driven by the requirements of the business, and although this may include a systems development component, the assigned activities might also consist of purely process mapping, process improvement or organisational change.The Business & Process Analyst has a good overview of expressed business requirements and through effective engagement with senior project stakeholders he/she should be able to challenge requirements which are not clearly contributing to project objectives or whose complexity to implement would not allow the realisation of the expected ROI.
- Act as BA in key Page Outsourcing projects, providing expertise, in-depth knowledge and experience to the project as well as to the rest of Business Discovery and Business Partnering team
- Collaborate with business stakeholders at all levels to identify, qualify, prioritise and agree on business requirements
- Ensure that business stakeholders express requirements and do not ask upfront for a solution
- Translate customer needs and/or pain points into improvement proposals to increase business productivity and efficiency.
- Support discovery initiatives and projects with process mapping and documentation.
- Perform handover activities to other project team members, e.g. developers and testers, to ensure that the requirements and proposed design are clearly understood and agreed. As required, act as the sole Business Analyst on projects.
- Support the solution architects / development teams to identify and articulate options for potential solutions that meet the business requirements and make sure they are logical, feasible and cost effective
- Obtain sign-off from the different stakeholders for Business Requirements, Solution Specification Document, and for final deliverables
- Acceptance and follow up: ensure that the final deliverables of a task or project meet the stated business requirements and have been delivered and measured against original design specifications
- Provide support to the training department to ensure a smooth transition E.g. production of process and functional documentation. Conduct training where required
- Support the change management team in evaluating the process impacts and define initiatives to mitigate these process impacts.
- Ensure support to end users during UAT

A great opportunity for your career growth in a multicultural company|International environment, Spanish is not required
- Bachelor's degree in business administration or engineering
- Six Sigma or Design Thinking certificate is a plus
- A certificate in Change Management is a plus
- Experience in Agile methodology and Implementing new Operating Models is a plus.
- At least 3 years of experience in a similar role as a Business Analyst or assuming Business Analysis responsibility as part of the following roles: business consultant, process consultant, process owner, and outsourcing companies.
- Experience in the Consultancy sector in a customer-facing role or in outsourced services is a plus
- Proficiency with a variety of Microsoft programs.(PowerPoint, Visio, Excel).
- Analytical with a curious mind and desire to understand why things happen, why processes are set up, and people's behaviours
- The ability to understand the big picture and strategic objectives, displaying organisational sensitivity
- Resilience to workload and pressure
- Excellent written and oral communication skills, able to clearly articulate ideas, solutions and recommendations to all levels of staff via presentations, walkthroughs and one-to-ones
- Able to decompose/simplify complex ideas and present these back to the business in a way that they can understand and at an appropriate level of detail
- Be business focussed with strong interpersonal and networking skills, and establish and maintain solid, trusting relationships with project stakeholders at all levels
- Able to work collaboratively with project stakeholders and team members at all levels and demonstrate sound facilitation, negotiation and influencing skills
- Be quality driven and take ownership of problems and issues and seek to proactively resolve
- Ability to work in a multicultural & multifunctional team
- High level of autonomy and sense of ownership
- Positive attitude

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