Cs and Bt Assistant

Provides customer service support to customers utilizing effective relationship management skills.

**Key Responsibilities**:
Order Management
Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
Based on customer request checking the availability of the inventory
Follow up with the customer
Backorder reporting
Processing the orders of consignment stock
Credit order management
If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
Ship to creation and maintenance in address book
May potentially act as a part of super-user network for SFDC
Complaint management
Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
Coordination of FCA
Additional office duties such as archiving and categorizing relevant documents
May participate on less complex country projects aiming to improve the quality of service and effectiveness of customer service department

**Education and Experience**:
H.S. Diploma or equivalent 0 years years experience no previous related experience required Required
Bachelor's Degree Preferred

**Additional Skills**:

- Good computer skills including usage of MS Office Suite
- Experience with an ERP software (e.g. JDE) preferred
- Good written and verbal communication skills and interpersonal relationship skills
- Ability to work in a fast paced environment
- Availability to work under pressure
- Ability to work effectively in a cross-functional team environment
- Ability to manage confidential information with discretion
- Moderate customer service skills with ability to negotiate and resolve difficult situations
- Excellent problem-solving skills
- Ability to build and maintain strong relationships across the organization to influence and achieve objectives
- Strict attention to detail
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

What is it like to work at Edwards Lifesciences in Spain?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the EdwardsNetwork of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in Spain also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension plan
Life Insurance
Medical plan
Meal Vouchers
Service Awards
Enhanced Leave benefits
Employee Stock Purchase Programme
Employee Assistance Programme
ComprehensiveWellness programme including gym membership reimbursement, fresh fruit in theoffice, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.

About Edwards Lifesciences

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.

For us, helping patients is not a slogan - it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.

COVID Vaccination Requirement

**For United States Applicants Only**:
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

**Know your Rights**: Workplace Discrimination is Illegal Poster
Disability accommodation for employment applicants
Edwards E-Verify
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Pay Transparency Notice