Credit Risk Underwriter

ES Madrid

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Credit

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14 Jan 2026

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R-0004412

**We’re reinventing payments.**
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

**The role**

Working alongside a great team of fast and thorough decision-makers, you’ll proactively engage with internal stakeholders and our clients to find solutions to best manage and mitigate our risk, while supporting the continued growth and expansion of Dojo.

**What you will do...**
- Conduct thorough risk assessments tailored to each merchant and vertical, covering potential fraud, AML, and credit risks to ensure a holistic view of exposure.
- Perform comprehensive KYC (Know Your Customer) and KYB (Know Your Business) due diligence checks on all applicants, ensuring compliance with Spanish AML regulations and internal policies.
- Identify credit risk and exposure drivers specific to each vertical in the acquiring business, recognising how sector dynamics impact overall risk profiles.
- Evaluate the creditworthiness of prospective and existing customers by analysing financial statements, payment history, industry trends, and other non-financial factors.
- Own the credit decision process by delivering well-founded recommendations on credit limits, based on the underlying acquiring credit risk exposure relative to the proposed facilities being requested.
- Lead engagement with commercial teams to identify solutions that maximise onboarding opportunities, manage case escalations, and deliver training while ensuring advocacy of the risk and underwriting function.
- Stay updated on industry trends, market conditions, and regulatory changes that may impact credit risk and AML.
- Contribute to the creation, development, and documentation of policies and processes across the credit and underwriting function, including identifying potential areas for improvement and making recommendations for change.
- Collaborate closely with the Legal team to negotiate and review bespoke contracts and security arrangements.

**What you will bring...**
- Demonstrable knowledge in Spanish AML regulations, with the ability to assess and validate documentation across different legal entity types.
- A deep understanding of acquiring risks and the controls to mitigate them, alongside knowledge in card scheme rules and the chargeback process.
- To be educated to a degree level or have equivalent experience within credit risk, underwriting, or a similar role within the financial services sector in the Spanish market.
- Strong problem-solving, negotiation, and decision-making skills, with the ability to manage multiple priorities effectively.
- Excellent communication skills, with the ability to articulate complex underwriting decisions to both internal and external stakeholders.
- A customer-focused mindset, balancing risk management with commercial opportunities and client satisfaction.
- Collaborative working style, with a focus on continuous improvement, knowledge sharing, and achieving shared goals.
- Motivation to grow and develop skills, with a passion for innovation and driving change within the payments industry.
- Business fluency in English and Spanish.

**Dojo home and away**

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

**Question: what’s curious, relentless, and customer obsessed?**

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.

**Diversity, equity, and inclusion at Dojo**:
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employee