Crew Accommodations Agent

hace 1 semana

Viladecans, España FLEETCOR A tiempo completo

Responsibility:
The Hotel & Travel Consultant is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients. The Hotel & Travel Consultant will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. In addition, the Hotel & Travel Consultant will liaise with other departments to ensure a swift and consistent resolution.

Skills / Requirements:
Passionate about customer service and must have relevant work experience in either travel industry (hotels/airline/travel agency)
- Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
- Effective communication skills and great listening skills
- Commitment to continuous improvements, changes and willingness to learn
- Self-motivated and able to work both on its own and as part of a team, under Supervisor guidance
- Excellent interpersonal and client relationship skills
- Ability to work in a service desk environment
- Powerful verbal and written communication skills (English)
- Ability to handle multiple tasks, priorities under pressure and challenging interactions in a high-volume, fast-paced, and target-based environment
- Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
- Ability to manage and provide feedback to all types of individuals
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Hours of Work: you will be required to work a basic 40 hours per week on a varying day and night shift rotation, as determined by the staffing and pattern of work published in the local staffing roster. This will include the requirement to work nights, weekends and public holidays according to the roster of work needed to meet the requirements of the business.

Minimum Requirements:

- High School Diploma or higher qualification is required with one years' experience of hotel/travel industry experience is necessary.
- Fluent in English and Spanish
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: Up to 23,000.00€ per year

Ability to commute/relocate:

- Viladecans: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel: 1 year (required)
- Airline: 1 year (preferred)
- Call center: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person

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