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Information and Communication Technology Assistant
hace 2 semanas
Job Identification (Reference Number)**:15044**
Position Title**:Information and Communication Technology Assistant (Compliance and Learning Associate)**
Duty Station City**:Valencia**
Duty Station Country**:Spain**
Grade**:G-5**
Contract Type**:Fixed-term (1 year with possibility of extension)**
Recruiting Type**:General Service**
Vacancy Type**:Vacancy Notice**
Initial duration**:1 year with possibility of extension**
Closing date**:June 09 2025**
**Introduction**
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
With 172 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration
**Context**
The ICT Associate (Compliance and Licensing) must be a proactive and detail-oriented License Management & Compliance individual responsible for supporting the lifecycle of software license and asset management across the global footprint.
The ICT Associate (Compliance and Licensing) will coordinate the globally procured Information and Communication Technology (ICT) licenses with the end-users and verify the accuracy of license reporting when renewing or purchasing licenses from vendors. This role monitors that all countries and business units are charged accurately based on actual consumption, remain fully compliant with license agreements, and that ICT licenses are always audit-ready.
Under the overall supervision of the Chief Technology Officer and the direct supervision of the Senior ICT Officer (Service Management), the ICT Associate (Compliance and Licensing) is responsible for playing a proactive role in supporting the administration and compliance of ICT Licenses.
Responsibilities: Global License Administration: Support the maintenance of a centralized view of all software licenses used across IOM, facilitating accurate inventory, allocation, and tracking.
Chargeback Accuracy: Support the analysis of usage data and monitor that each country and business unit is billed correctly for license consumption, following the basic software licensing and other applicable transparent model.
Compliance Support: Assist in monitoring adherence to license agreements (EULAs, SLAs, etc.) and monitor compliance at the country, product, and user levels.
Audit Readiness: Assist in preparing for internal and external audits by maintaining accurate records, usage data, and contractual documentation.
Tooling & Automation: Support the use of Software Asset Management (SAM) tools and license monitoring platforms to automate tracking, reporting, and alerting.
Stakeholder Coordination: Support coordination with procurement, finance, and regional and country IT leads to help maintain alignment on licensing needs, renewals, budgeting, and usage.
Policy Support: Assist in the implementation of licensing policies and procedures, including those related to new license requests, renewals, true-ups, and decommissioning.
License Optimization: Help identify underutilized licenses, shelfware, and cost-saving opportunities by supporting data analysis and reporting.
- Perform such other duties as may be assigned.
Qualifications: Education
University degree in Computer Science, Information Technology or a related field from an accredited academic institution with three years of relevant experience; or
Completed High School / Secondary school education with five years of relevant experience.
Certification in Information Technology Infrastructure Library (ITIL) is desirable.
Completion of the Microsoft Licensing Solutions Specialist (LSS) is desirable.
Certification in Microsoft 365 Fundamentals and Microsoft Azure Fundamentals is desirable; and,
Certification as a Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM) is a distinct advantage.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
Experience supporting IT Software asset management processes;
Hands-on experience with Software Asset Management
