At Home Fashion Customer Representative
hace 2 días
Description
- Are you interested in working for a world-renowned fashion brand?
- Our company
- Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
- Your role:
- Escalate potential service issues. To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other advisors in their absence, either within the same team or across teams.
- Liaise with Team Leader/QA/Trainer/TM on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Team Leader/QA/Trainer/TM connected to keeping up the service performance, quality and customer satisfaction.
- Hours and Benefits:
- 39 hours/week: Monday - Friday from 09:00 to 18:00- Salary for 39 hours: 18.000 Euros gross/year + up to 1.200 Euros gross/year
- Work from home within Spain
- Temporary contract
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*
Why apply?
- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Real growth opportunities to progress
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends
**Requirements**:
- Sales background/experience preferable
- Native level speaker of French
- Fluent English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Basic sales skills-Upselling and cross-selling
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
Personal abilities:
- Highly empathetic
- Great time management
- Self-motivated
- Resistant to stress
- Very good communication, listening skills
- Ability to work in a team
- Logical approach to problem solving
- Ability to work on own initiative
- Ability to adapt to different situations and needs
- Opportunistic in creating sales leads
If you identify with this, JOIN US
Career opportunities:
If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-006958-3-FRANCE
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