Empleos actuales relacionados con Customer Success Network Engineer - Madrid - Palo Alto Networks
-
Customer Success Network Engineer
hace 1 semana
Madrid, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Customer Success Engineer
hace 4 semanas
Madrid, España Optibus A tiempo completoAbout Optibus:Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
-
Customer Success Engineer
hace 2 semanas
Madrid, España Infotree Global Solutions A tiempo completoCustomer Success Engineer role focusing on SASE solutions, requiring technical expertise in networking, security, and cloud environments. Responsibilities include customer support, implementation, and solution optimization.
-
Senior Specialist, Customer Success
hace 7 días
Madrid, España Mastercard Data & Services A tiempo completoJOB DESCRIPTION Our Purpose Title and Summary Senior Specialist, Customer SuccessOverview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights,...
-
Customer Success Manager
hace 2 semanas
Madrid, España Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Madrid, España Optibus Ltd A tiempo completoA leading software provider for public transportation in Madrid is seeking a Customer Success Engineer. This role focuses on managing the onboarding and ongoing success of clients, ensuring technical implementation and value realization from the platform. Ideal candidates will have client-facing experience in a SaaS environment, strong project management...
-
Customer Success Manager
hace 1 semana
Madrid, España Planet A tiempo completoremote type - Onsite - locations - Madrid Office - Spain - time type - Full time - posted on - Posted Today - job requisition id - JR10248 About us: Planet is a leading technology company transforming payments by putting customer experience first.We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and...
-
Enterprise Customer Success Manager
hace 2 días
madrid, España CyberArk A tiempo completoAs an Enterprise Customer Success Manager at CyberArk you will use your skillset to build key relationships with your customer base to ensure the CyberArk product implementation is completed successfully. It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment. With this in...
-
Customer Success Engineer – Industrial DataOps
hace 2 semanas
Madrid, España N3uron A tiempo completoJob Offer: Customer Success Engineer – Industrial DataOps & Communication ProtocolsCompany: N3uron ( )Location: Spain (Hybrid)Employment Type: Full-timeAumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.About N3uronN3uron Connectivity Systems is a software...
-
Customer Success Engineer – Industrial DataOps
hace 2 semanas
Madrid, España N3uron A tiempo completoJob Offer: Customer Success Engineer – Industrial DataOps & Communication ProtocolsCompany: N3uron (www.n3uron.com)Location: Spain (Hybrid)Employment Type: Full-timeAbout N3uronN3uron Connectivity Systems is a software development company that provides industrial software solutions designed to connect, process, and distribute operational data across...
Customer Success Network Engineer
hace 2 semanas
Company Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Job Description**:
**Job Description**:
**Your Career**
As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.
This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.
You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.
You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.
**Your Impact**
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
- Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations
- Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
- Serve as a customer advocate in influencing product roadmap and improvements
- Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
- Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
**Qualifications**:
**Your Experience**
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required
- Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles
- Understanding SASE architecture and value proposition
- In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
- Knowledge of Linux (including BASH and Python scripting)
- Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
- Strong consulting and project management skills
- Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
- Ability to multi-task and work in a fast-paced environment
Additional Information
**The Team**
We are the global cybersecurity leader, known for always challenging the security status quo. Our mission is to protect our
