IT Problem Management Expert

**We are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.**

**Position Snapshot**
- **
Location**: Nespresso Headquarters, Barcelona. Spain.
- ** Type of Contract**:Permanent.
- ** Type of work**:Hybrid.
- ** Work Language**:Fluent Business English.
- ** On call service.**

**The Role**

**In This Role, You Will**:

- ** Drive Investigations**: Lead investigations and root cause analysis to identify and resolve issues.
- ** Define Strategies**: Develop problem resolution strategies and coordinate the implementation of fixes.
- ** Promote Improvement**: Foster a culture of continuous improvement within Nespresso Digital Tech.
- ** Manage Critical Situations**: Address critical incidents and instabilities effectively.
- ** Support Events**: Lead preparation activities for large promotional events.

**What We’re Looking For**:

- ** Education**: Bachelor’s or Master’s degree in IT or equivalent work experience.
- ** Experience**: 8+ years in Information Technology, with a focus on service management and related principles.
- ** Leadership**: Proven ability to lead IT teams in complex, dynamic environments, coupled with strong communication skills and a proactive learning attitude.
- ** Stress Management**: Ability to handle stressful situations effectively.
- ** Business Orientation**: Flexible and business-oriented mindset for tackling challenges.

**Extra Skills That Set You Apart**:

- Familiar with Cris Management and Critical Situations.
- Experience supporting Supply Chain Systems.
- ITIL Certification.
- Project Management Certification.
- Knowledge of Agile and DevOps principles.

**We offer you**:
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
- Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

**The Hiring Process**:
**First Working Day** Once the offer is accepted, we’ll welcome you on your first day

**About Nespresso**

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success - all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action - make it count.

**Join Nestlé #beaforceforgood