Lead Operations Analytics Regional

At FREE NOW we are at an exciting point in our history - we are building a world-class product that is being used daily by more than a million people. We are a part of one of the most dynamic spaces for innovation in the world today: shaping mobility. Our daily business is solving large-scale, complex problems - and we love it

We are keen to hire a **Lead Operations Analytics Regional (M/F/d)** to help bring analytics into the markets, boost knowledge dissemination and transfer best practices across key stakeholders.

The local markets sit at the heart of our business and are the place where changes in features and configurations are first observed and new ideas for the business are generated. This unique position ensures they touch upon many different analytical domains such as pricing, marketplace, marketing and fulfilment.

We are looking for a hands-on, motivated individual who is ready to explore new ideas, and work with us to refine, build and implement changes to help drive our business's success. You will be exposed to a multitude of functional areas across FREE NOW as you work on pivotal initiatives to improve our customer experience.

You can join us in either one of our offices in Hamburg, Berlin, Barcelona or Paris.

**Your role**:

- You will lead a team of 6+ analysts working across all 3 country clusters
- Being fast-paced, dynamic and proactive is paramount to our success in creating lasting impact for our end users. As we continue to spearhead new initiatives, the ability to work in cross functional teams, refine business processes, and derive data-backed solutions and improvements remains crucial in driving the achievement of our business goals.
- You will identify, scope and recommend actions that drive continuous improvements throughout our markets and ensure that knowledge is shared across the business
- You will strategize and influence the product in collaboration with the product leads and directors helping business stakeholders
- Effectively align with Country and Ops managers and Leads on initiatives and data discoveries to achieve quarterly OKRs
- You will work closely with the data leadership to align projects and remove blockers

**Key Responsibilities**:

- Create and discover synergies, facilitate knowledge sharing and spread best practices throughout all of the local markets and Operations as a whole
- Determine personal development targets and paths for all cluster analysts
- Support the roll out of new tools such as new dashboards, self-service tools and marketplace replay tools and ensure that the local markets stakeholders are aware and able to use them
- Continuously align with key stakeholders (country managers and local stakeholders, central ops managers, other analytics leads and workstream owners) on ways of working and collaboration improvements
- Align and collaborate with the other analytics and data teams to create awareness and understanding in DATA for market problems and questions and to operationalise central concepts in the local markets business operations

**Your profile**:
You are a problem solver, detail-oriented and self-motivated who thrives in an innovative, highly motivated environment, combining technical, product, business and leadership perspectives. Further key aspects of your profile are:

- Excellent communication skills and capable of interacting and coordinating with internal and external stakeholders in management of end-to-end processes and projects
- Experience leading and developing top performing teams.
- A history of leading and supporting successful projects
- Strong analytical and problem solving skills
- Comfortable in working with data and ability to draw insights from data sets and devise practical and scalable data-driven solutions
- Ability to define project objectives, resources, timelines and methodologies clearly to all stakeholders
- Proactiveness in discovering new ways of getting things done
- Curiosity and openness to new challenges that helps you grow beyond your role
- Ability to thrive in a fast paced and collaborative environment
- Very good knowledge of SQL and databases
- Experience in working with predictive models and significant knowledge of statistical programming tools (e.g. R, Python)
- Experience in working with Data Visualisation tools (e.g.Tableau, Qlikview)
- Fluent Proficiency in Business English
- University degree in Maths, Statistics, Computer Science, Engineering or other quantitative disciplines is a plus

**Diversity and inclusion**:

- At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility avai