Application Support Manager

hace 6 días


Madrid, España Santander A tiempo completo

Application Support Manager

Country: Spain

**WHAT YOU WILL BE DOING**
- You will be a key actor in the implementation of our Application Support for Santander Spain Client. This comprises of three challenges: coordinate internal team and external support service for L1 & L2 resolution, coordinate implementation (deployment and testing) of SW and control and improve incident flows. To this end, you will collaborate tightly with other stakeholders (Product, Platform, Development, Operations, Business) to ensure collaboration, transparency, teamwork and customer focus.
- As a CSA Manager, coordination with development and DevOps teams will be key.
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Identify areas for improvement
- Follow-up of the problem improvement plans



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