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Sales Coordinator, Conferences
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**Description**:
**Role Status**
Role to support Event Sales Operations, EMEA Event Sales Team
**Role Purpose**
The Sales Coordinator for Gartner Conferences provides a high level of support to the Gartner Conferences business, sales associates, Gartner clients, conference exhibitors, and attendees. This role is pivotal in ensuring smooth operations and effective communication within the Conferences team and with external stakeholders.
**Major Responsibilities/ Accountabilities**
**Primary Responsibilities**:
- **Inquiry Management**: Perform timely triage of inquiries submitted to assigned Conferences' support mailboxes. Act as a liaison between Conferences, internal stakeholders, and external clients to support, escalate, or resolve inquiries.
- **Communication and Documentation**: Leverage and maintain response templates, process documents, and exception criteria to effectively respond to inquiries that do not require escalation. Requires excellent written and verbal communication skills.
- **Administrative Support**: Provide data entry, administrative tasks, configuration, contract reviews, contract processing, and process support for Gartner Conferences.
- **Quality Assurance and Documentation**: Participate in Conferences' technology quality assurance testing, generate process documentation/training guides, and support ad-hoc project requests and assignments.
- **Data Management**: Perform data quality audits, investigations, and remediations. Gather necessary data to support ad-hoc analytics requests.
- **Client Interaction**: Interact with conference attendees and Gartner associates to troubleshoot challenges remotely and onsite at conferences globally. Expected to travel to our EMEA based conferences with opportunity to travel and support other regions.
**Impact of Role: Expected Results**
- Identify and produce vehicle to communicate sales metrics and new processes to the team
- Meet deadlines with output that has been thoughtfully put together with attention to detail
- Works with mínimal supervision and demonstrates good decision-making skills, prioritizing and providing proactive and professional support to management
- Willingness to take on additional tasks and projectsMaintain confidentiality especially when working with sensitive information (ie quotas, performance, etc)
**Relationships: Internal/External**
Works closely with Sales Leadership Team and other lines of business including but not limited to Sponsor Operations, Event Production, Legal, OMB, Marketing
**Education/ Certifications**
Bachelor’s Degree or equivalent experience preferred
**Professional Experience**
1-3+ years business experience, preferably in Sales Support / Coordinator position
**Technical/ Professional Skills & Competencies**
- Intermediate Excel & PowerPoint skills.
- Experience and aptitude to work in databases.
- Comprehensive knowledge of Gartner’s internal systems and reporting.
**Who are we?**
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
**What makes Gartner a great place to work?**
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
**What do we offer?**
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all app
