Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 60+ cities across nearly 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. **Do you want to work in a stimulating, international environment for a global leader consulting company?** **We are currently looking for an Executive Assistant with fluent English and Spanish to provide remote executive administrative support from our Madrid Office.** **The Opportunity**: In this role, you will provide the executive level administrative support to 2-3 Partners. This is a full-time position. **Key Responsibilities**: **Business Development (30%)** - Build relationships with clients and client EAs - Understand the business goals and objectives of each supported Partner and help to push them forward proactively - Maintain and update current list of contacts and business activities in CRM database - Track and maintain sales activity/pipeline with each Partner - Proactively spot clients that haven’t been called upon and/or who need follow up - Execute requested follow-up calls for client mailings - Assist the Marketing Department with the co-ordination of customized mailings - Prepare letters, proposals and other documents using Oliver Wyman formatting styles **Calendaring (20%)** - Maintain diaries for Partners, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate - Proactively spot opportunities to add internal and external meetings; interviews, staff meetings, follow up - Assist with scheduling for complex projects as requested by the Partner and/or project team **Travel Arrangement (20%)** - Coordinate travel and accommodation, book cars, rail tickets, etc. - Develop understanding of Partner scheduling and travel preferences - Coordinate travel efficiently by grouping client meetings where possible ("you're in Paris to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months") **Daily administration (10%)** - Work with HC to obtain work permits and visas - Manage documents and project deliverables when requested - Notify staffing and Practice EAs of extensions/re-negotiations - Manage storage or disposal of confidential client information - Act as central point of contact for all assigned Principal/Partner administrative needs, liaise with other support departments as necessary **Timesheet and Expense Reporting (10%)** - Prepare monthly timesheets for each assigned Principal/Partner - Prepare all expense reports and/or delegate to a team assistant when necessary **Team Support (10%)** - Provide coverage for EAs who are out of the office to ensure seamless support to Principals/Partners - Provide short-term coverage for Principals/Partners who may be in the midst of an EA assignment transition or who are new to the Firm - Provide training and support to new EAs - Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team **Experience required**: - At least three years’ experience at working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plus - Fluency in **English** and **Spanish** **What do we expect?** - Problem solver - able to work with other teams and staff members effectively to reach a viable solution and goal - Strong service focus - dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards. - Excellent communicator and negotiator - able to deal effectively with people at all levels across a multicultural environment - Maturity, poise and judgment - Ability to maintain and respect confidentiality - Ability to think strategically and contribute to development of departmental model - One who takes constructive feedback in stride and incorporates feedback quickly - Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment - Ability to undertake projects and produce quality and timely results - Self-starter, strong initiative, confidence and ability to work with little guidance - Collaborative team player - Positive attitude, sense of fun: is collegial and friendly - Ability to juggle several tasks at once, to prioritize and manage own time - Not a clock watcher or someone who is unwilling to step outside their job description - Methodical, organized and excellent attention to detail - Flexible attitude; embraces change, hard-working, cost conscious and results driven - Finally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman **Technical skills**: - Excellent Word, PowerPoint and Excel skills - Expert knowledge of Outlook - Knowledge of CRM