Senior Product Operations Manager, Fincrime

**Who we are is what we do.**

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

**Why should you be part of our success story?**

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

**About the job**:
As a Senior Product Operations Manager, you will play a crucial role in establishing strong connections between our product and user-facing teams. With our talented Product Managers, you will lead the development of new features, improve existing features, and shape the product processes from scratch. Collaborating closely with support, sales, and success teams, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly engage with our users, gaining invaluable insights into their specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

**What you will enjoy working on**:

- Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
- Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.
- Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.
- Drive major company launches and global rollouts, ensuring successful product deployments.
- Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.
- Identify root causes of issues and develop effective solutions to address them.
- Design and implement complex operational systems and processes to optimize product operations.

**Requirements**:

- Minimum of 5-7 years of experience in product operations role working closely with product and engineering teams.
- Solid experience working with Compliance, FinCrime, or in a highly regulated field
- Solid analytical skills (data driven)
- Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
- Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.
- Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
- Strong multitasking skills with the ability to manage multiple priorities simultaneously.
- Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
- General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage).
- Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills.
- Prior experience in a fast-paced, product-driven tech company and payroll is a huge advantage

**Total Rewards**

Our workforce deserves fair and competitive pay that meets