Senior Manager Global IT
hace 1 semana
Senior Expert - Quality Systems
Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. Together we make daily life safer, cleaner, healthier and greener. If you like making a difference, we are the company for you
As Senior Expert - Quality Systems you are responsible for the management of our electronic Quality Management System and our Chemistry Toolset System.
Our global electronic Quality Management System supports core business processes like document and learning management. In a future state this system will be enhanced with additional quality management processes like e.g. change control.
Key responsibilities:
- Together with internal and external partners you manage the interfaces to our LIMS and SAP system.
- You help the business process owners to translate business requirements into a lean and smart technical solution to create an Industry 4.0 Digital Smart Quality Environment across our global Quality network. Together with the digitalization and innovation team you ensure the solution is aligned with the strategic direction of our enterprise architecture roadmap.
- You actively engage with stakeholders to ensure appropriate governance and guidance for rollout projects, validation activities and ongoing system enhancements.
- In your role you are also responsible for the coordination of tasks with our external service providers Veeva and Chemantics as part of the outsourced run support.
- You also act as the gateway between the business SMEs and the vendors for troubleshooting.
- Together with your partners you analyse user requirements, advise internal stakeholders in terms of the eQMS and the Chemistry Toolset System, approve concepts and specifications
- Help organize and facilitate workshops, oversee configuration and customization of systems, work out test plans
- Contribute to the creation of test scripts, test execution and training documentation
- Lead trainings and data migration activities, control global process and system governance.
- Organize the integration of system enhancements: Liaise with internal customers, ensure testing and transfer into productive operations.
- Delegate common incidents and problems to the vendor support organization.
- Provide 3rd level support for complex incidents. Contribute to the resolution of critical / urgent incidents.
- Organize professional solution of problems.
- Manage the development service in projects. Partner with system development providers, train them in terms of the company's standards and guidelines, perform the hand-over of technical specifications, advice and monitor the realization of software programming, perform quality control of deliverables
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