Quality Assurance

hace 3 días

Santa Cruz de Tenerife, España The 4ICG Group A tiempo completo

Are you fluent in Portuguese and looking for the next step in your career? Is so, then this could be the perfect role for you.

We are the people behind the most successful technology account-based marketing projects, and our inclusive team achieves outstanding results for our clients in 32 countries worldwide.

We’re growing rapidly and expanding into new markets are looking for permanent **Quality Assurance Team Member **to join our successful team in **Tenerife**.

**The role**:

- You’ll be involved with listening to and reporting on customer conversations to ensure quality leads.
- You’ll audit the operational sales areas to listen to customer conversations to ensure great outcomes are delivered, utilising our standard framework. You’ll be able to identify opportunities for continuous improvement and will be actively encouraged to do so.
- Support management with providing data relative to canvassers productivity.
- Identify calls which have areas for improvement. Provide feedback to management team to be discussed with the person and upskill relevantly.
- Perform quality checks and audits calls to ensure adherence to policies and procedures.
- Provide feedback on quality reviews to management.
- Identify and monitor trends, quality risks and quality concerns or issues.
- Participate in continuous quality improvement.
- Produce weekly, monthly, and quarterly reports.
- Liaising with Managers and Senior Managers
- Ability to analyse data and recognise trends.
- Present and influence with confidence and knowledge regarding any risks that are identified.

**We need someone with**:

- Ability to manage own workload.
- **Fluent Portuguese** Verbal and Written.
- Are you organised, proactive, hands-on forward thinking?
- Strong interpersonal skills.
- Good attention to detail.
- Work with mínimal supervision.
- Effective time management skills.
- Self-Motivator.

**Shifts**: Monday to Thursday 11am -6pm and the weekend to yourself.

**Salary**: Pro rata 1300 euros

**What we offer: What’s in it for you?**
- Nothing can replace talent, so we ensure our salaries reflect this. Industry leading salary and benefits.
- Training from our in-house experts and global technology businesses.
- Free Breakfast Club (Come in before your shift starts and set yourself for the day with a free breakfast).
- Fantastic monthly social events (Quiz nights, Summer BBQ’s, Family fun days).
- Daily, monthly, quarterly, and annual performance team incentives.
- Wellbeing Platform.
- Referral Scheme, why not refer your friends and get paid for doing so.
- Regular team building incentives.

**Training Period**:
For your first few days you will be with our L&D Manager and then handed over to our dedicated team manager. Your manager will coach, develop, support you each step of the of your journey to release your full potential.

**Career Development**

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows then we’d love to hear from you.

This is a busy and fast paced department, but the rewards are many and this is a great time to be joining us.

** CV to be sent in English**

**Job Type**: Part-time

**Salary**: From 1,300.00€ per month

Work Location: In person

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