Junior Client Onboarding Manager

Malaga, Spain
- Posted 4 hours ago

**About Us**

Leadoo Marketing Technologies has recently joined forces with SalesManago, one of Europe’s leading Customer Data Platforms. This exciting acquisition fuels our mission to innovate, scale, and collaborate across global markets—creating even more opportunities for ambitious talent like you. Our UK market is growing fast, and we’re looking for driven individuals to join our team and help us take it to the next level. If you’re ambitious, love connecting with people, and thrive on challenges, this is your chance to shine in a dynamic, high-growth environment

As we continue to **expand our UK operations**, we’re looking for a **driven and customer-focused Onboarding Manager** to join our **Customer Success team**. If you thrive on helping customers succeed, enjoy managing projects, and love working in a fast-paced SaaS environment, this is your chance to make a real impact

**About the Role**

As a **Junior** **Onboarding Manager**, you will play a key role in ensuring our customers successfully adopt and maximise the value of our platform. You will be responsible for creating **conversion tools with interactive content**, setting up the **Leadoo platform**, and training end users on how to best leverage it.

Your mission will be to guide customers through a smooth onboarding process—from setting up conversion tools (such as chatbots and interactive elements) to helping them achieve their **conversion goals**. You’ll work closely with customers, leading meetings, managing onboarding projects, and tailoring interactive content to suit their business needs.

**Key Responsibilities**
- **Project Management**: Manage multiple onboarding projects simultaneously, ensuring timely delivery and customer satisfaction.
- **Customer Onboarding**: Lead new customers through the onboarding process, ensuring a seamless transition to using the platform.
- **Interactive Content Creation**: Design and build high-converting interactive content (e.g., chatbots, conversion tools) to help customers achieve their goals.
- **Training & Support**: Educate and empower end users to fully utilise the platform through hands-on training and support.
- **Collaboration**: Work closely with internal teams, including Product, Marketing, and Customer Success, to enhance onboarding strategies.
- **Continuous Improvement**: Identify areas to optimize the onboarding process and enhance customer experience.

**Who You Are**
- Excellent English language skills, including oral and communication. Any other additional languages such as Swedish, Finnish, Polish or Dutch is an advantage.
- 1-2 years of proven experience in a Customer Success or Account Management role. Prior experience in a SaaS company or marketing agency is highly desirable.
- Strong **time management**and organisational skills, with the ability to handle multiple client **projects** and meet deadlines effectively
- You communicate confidently and professionally in **English**, with excellent written and verbal skills.
- You are a **team player** who thrives in a collaborative environment.
- You are **excited to learn** about new industries and passionate about creating innovative solutions to client challenges.
- Professional experience or educational background in Marketing is an advantage. An understanding of B2B & B2C marketing is essential.

**What We Offer**
- **Base salary**: 2500 EUR (+ team commissions).
- **Work-Life Balance**: Flexibility to work from home in Spain and our **Malaga office**.
- **Well-being Support**: Access our online mental health tool to stay at your best and private occupational health care.
- **Lunch Benefit**: Recharge during the workday with lunch benefits.
- **Growth Opportunities**:Develop your career with mentorship, professional development programs, and the chance to work with global teams.
- **Collaborative Culture**:Thrive in a start-up-inspired environment with the added support of an international leader.
- **Global Connection**: Attend our annual kick-off event and connect with colleagues from Finland, the UK, Sweden, Spain, and Poland.

We’re closing the recruitment process as soon as we find a suitable Leadooer to our team