Store Manager Barcelona

Are you ready to revolutionize the way people experience leisure?

Welcome to **IKONO**, an innovative concept that’s redefining creativity and imagination across Europe. With seven immersive locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, IKONO invites people into eclectic worlds where art, play, and the unexpected collide.

We’re growing fast, expanding our horizons across Europe and beyond. If you’re a leader with a passion for creating unforgettable experiences and a talent for driving commercial success, we’re looking for you to join our team as a Store Manager at IKONO

**Why Join Us?**

**Impact**: Be part of a game-changing project redefining the leisure industry.

**Growth**: We’re here to fuel your ambition with opportunities for professional development.

**Culture**:Thrive in a vibrant, international team that’s all about collaboration and creativity.

**Perks**: Flexible compensation with discounts on transportation, food, and childcare via Cobee.

**Location**:Work from our central Barcelona hub on Arenas Mall, the heartbeat of the city.

**What’s Next?**
- Step 1: Chat with our Recruitment team to kick things off.
- Step 2: Dive into a technical interview, showcasing your skills in a creative business case with our Operations team.
- Step 3: Have a final onsite round with the team.

**What’s Your Mission?**

As our **Store Manager at IKONO**, you will be responsible for translating our brand strategy into day-to-day operations in our immersive gallery, ensuring every visitor lives a truly exceptional experience.

You will lead your team to deliver memorable moments, uphold the highest standards of quality and service, and drive commercial results through a strong focus on sales and performance.

You will act as the entrepreneur of your location, motivating the team, owning the P&L, and making every visitor count

**What You’ll Do**:
**Sales & Business Growth**
- Boost sales across all revenue streams tickets, upselling experiences, and shop sales.
- Keep an eye on key numbers (conversion rates, average spend, upsell performance) and take action to smash targets.
- Build a sales-driven culture: train the team, set goals, and celebrate wins
- Get creative with strategies to increase visitors-local outreach, partnerships, resellers & cross-promotions.

**Deliver a 10/10 Visitor Experience**
- Ensure every guest interaction is top-notch through training and performance tracking.
- Inspire your team to create emotional connections that turn visitors into fans (and bring in glowing reviews).
- Lead initiatives to boost Google ratings and keep our experience unforgettable.

**Operational Excellence**
- Keep your IKONO gallery in perfect shape, following quality and maintenance standards.
- Spot opportunities for improvement and lead initiatives to make things run even better.
- Stay on top of reporting: visitor flow, sales trends, and incidents.

**Build & Lead an A-Team**
- Recruit, train, and develop top talent with the support of our People team.
- Run performance reviews, create incentive programs, and set up growth plans.
- Foster a strong, positive team culture that reflects IKONO’s values.
- Handle scheduling and team logistics like a pro.

**Own the Budget & P&L**
- Take charge of the budget and manage your location’s Profit & Loss.
- Optimize operational costs while maintaining top-tier service.
- Track and drive commercial KPIs to ensure your site is thriving.

**What sets you apart**:
**A Leader Who Inspires**
- Sets a clear vision, communicates expectations, and empowers the team to grow.
- Celebrates wins and builds a high-energy, positive team culture.
- Leads by example, hands-on, proactive, and always ready to jump in.

**Sales-Driven & Results-Oriented**
- Sees every visitor as a potential sale and every interaction as a chance to drive revenue.
- Tracks performance, shares insights, and pushes the team to achieve more.
- Balances top-tier customer experience with strong commercial results.

**Your Superpowers**
- Tenacious, driven, and resilient, nothing slows you down.
- A natural motivator and energetic communicator who lifts up the team.
- Collaborative and always focused on shared success.

**What you bring**:

- **Experienced Leader,**with 4+ years of management experience in a fast-paced, customer-focused environment (retail, hospitality, entertainment, or tourism).
- **Sales & Performance Driven,**a proven track record in driving sales and commercial success, owning KPIs like revenue, upselling, conversion rates, and average spend.
- **Team Builder & Motivator,**skilled in hiring, leading, and inspiring large teams to perform at their best.
- **Business-Savvy,**hands-on experience with budget management and full P&L ownership, and strong analytical mindset using data to make smart business decisions.
- **Fluent Communicato**r, in English (C1+), native/bilingual Spanish, and at least a mid-level in Catalán. Other European languages would be