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Hotelbeds is the world´s leading bedbank.

The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.

Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.

The company is headquartered in Palma de Mallorca, Spain.

JOB DESCRIPTION:
Are you looking for a role within a fast-paced, customer focused global leader and with a challenging technology environment? Here at Hotelbeds, the NOC team support our business operations by processing more than 50.000 requests per second with answers provided in less than 1 second.

Our NOC team works focuses on 24x7 monitoring, detecting and reporting any issues that could affect platform stability, managing technically the main issues fixing them, coordinating the teams and communicating the issue status across the company. The company is immersed in a technological transformation becoming a travel-tech company and this role is fundamental to achieve this goal.

What you’ll do- Provide level 1 support for the different systems and services.- Monitor all Hotelbeds systems.- Prioritize and address events detected by monitoring systems.- Adhere to documented procedures to resolve issues.- Create documentation for common issues and resolutions.- Manage issues scalation and communication details.- Recommend technical improvements and needs on the platform.

What you’ll bring- Knowledge of Linux system administration.- FP I in Microsystems or any FP II in Computer Science or equivalent.- Strong technical, logical, analytical, and problem-solving skills.- Willing to join in a continuous learning career path to quickly gain Cloud certificates such as GCP, AWS or other administration tools like Jenkins, Kubernetes etc.- Self-motivated with great teamwork- Ability to handle and perform in priority situations.- Knowledge of monitoring and loging tooling (Nagios, Grafana, Kibana ).- Knowledge of Cloud computing (GCP, AWS, Azure, Alibaba).- Troubleshooting and debugging skills.- Knowledge of Information Security best practices.- Knowledge of any scripting language (Bash, Python )

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.