Support Analyst

**Strength in Trust**:
**The Challenge**

OneTrust is looking for a **Support Analyst** to join our **Professional Services** team. In this role, you'll be the go-to expert helping our customers get the most out of their OneTrust experience — providing thoughtful support, smart troubleshooting, and practical solutions for complex challenges.

We're looking for someone **curious, confident, and collaborative**, with strong communication skills, solid technical know-how, and a genuine passion for helping others succeed.

**Your Mission**
- Take ownership of support cases from the Level 1 or 2 support queue (as appropriate) and partner closely with customers to troubleshoot and resolve their issues
- Proactively manage a dynamic and varied workload of customer cases, keeping customers regularly informed and supported throughout
- Collaborate across OneTrust — including our Product and Engineering teams — to investigate issues, identify root causes, and deliver lasting solutions
- Continue developing deep expertise in specific areas of the OneTrust platform (and supporting technologies) through training, knowledge sharing, and curiosity-driven learning
- Grow your knowledge of the privacy and trust landscape, including maintaining CIPP/E or CIPM certifications
- Contribute to the broader OneTrust support community by creating knowledge articles, sharing insights, and driving process improvements
- Work independently with accountability, managing your time and priorities while consistently meeting performance expectations

**You Are**

You're a **problem-solver and relationship-builder** who thrives on helping customers succeed. You're proactive, resourceful, and enjoy diving into challenges with creativity and care.

Your experience includes:

- A degree, higher education qualification, or 1-5 years' experience in a similar role
- Either hands-on experience with the OneTrust Privacy platform, or strong relevant technical skills (e.g. web/mobile development stack such as HTML, CSS, JavaScript, React, APIs/integrations)
- A fast learner mindset and the ability to quickly master new technologies, including the OneTrust Privacy platform
- Strong analytical and problem-solving skills with a focus on practical outcomes
- A passion for continuous improvement and an eye for smarter ways of working
- Comfort working with and troubleshooting complex, web-based software
- A general understanding of development processes, operating systems, browsers, and programming languages
- A flexible, can-do attitude and openness to working alternative shifts (e.g. late shifts, weekends) when needed to support customers and new releases

**Extra Awesome**
- Experience in the privacy or trust industry, or CIPP/E / CIPM certification
- Additional language skills (French, German, Spanish, Portuguese)

**Where we Work**:
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

**Benefits**:
**Resources**:
Check out the following to learn more about OneTrust and its people:

- OneTrust Careers on YouTube

**Your Data**:
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview**.**You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

**Our Commitment to You**:
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.