Business Management Officer

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Infinity Finance HUB

BNP Paribas EMEA Finance employs 500 employees, of which more than 325 are based in Madrid. We manage more than 250 BNP Paribas entities from all over Europe, covering +60% of Group’s balance sheet and all group’s banking activities (Corporate & Investment Banking, Retail Banking, Personal Finance and other financial services activities ).

Our mission is to measure, control and explain all the financial indicators required to monitor accounting, tax, regulatory, liquidity, credit risk reporting and management result activities.

Position Purpose:
CO3 Governance team actively manages on a daily basis all Platform transversal topics:

- Coordination of Territory policies and requests
- Internal communication
- Platform rules.
- The team ensures that Infinity EMEA meets with the Group and Legal requirements; secures the calendar and the monitoring of transversal regular organizational affairs on a timely and efficient manner
- It is expected to monitor and assess the key indicators of the Platform such as the customer / employee feedback or the operational workload per service

**Responsibilities**:
This role requires to manage the daily pulse of the Infinity EMEA Platform by:

- Managing the Internal Communications coming from Territory (as a SPOC) or Head of the Platform
- Ensuring all Staff/Management is aware of the guidelines and procedures to follow
- Managing Transversal events, from New Joiners Sessions to Staff Party or Transversal Events required by the COO of the Platform
- Ensuring the Voice of the Customer and Employee is taken into consideration via the surveys of NPS and e-NPS respectively, having an action plan after the results and ensuring an action plan follow-up
- Ensuring all staff has visibility of the Platform rules, as managing expenses, parking allocation guidelines,... This should be done with a close relationship with the Territory and upper Management, making sure the guidelines are visible and available in Sharepoint page
- Ensuring all transversal topics of the Platform are managed, as the management of invoices approval, office supplies of the team, supporting and assisting transversal events organized by Employee Journey Committee, in partnership with COO of the Platform
- Providing KPIs of the Platform and their analysis

Technical & Behavioral Competencies
- Educational background
- University degree
- 3+ years of experience in business administration
- Business analysis and technical architecture roles’ experience in complex business environments is a plus
- Experience on multinational environment within support and administrative tasks
- Having some previous experience in Finance is a plus
- Knowledge of BNPP organization and business lines will also be appreciated

Specific Qualifications (if required):

- Excellent communication skills, both written and oral
- Solid understanding of communications dynamics with the ability to synthesize field requirements and corporate resources to help implement a content and communications strategy
- Demonstrated strong problem solving, analytical skills, and strategic thinking
- Excellent interpersonal skills, including stakeholder management, training, presentation and public speaking
- Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments
- Ability to research and quickly assimilate relevant new technologies, concepts, architectures and features is essential

**BENEFITS**:

- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity)
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities
- Flexible compensation plan
- Hybrid telecommuting model (50%)
- 32 vacation days

Diversity and inclusion commitment