Customer Service Agent
hace 1 semana
Position: Dutch/Flemish Customer Service Agent Location: Barcelona, Spain Employment type: Temporary (3 months) Full-time or Part-time (25 hours per week) Work model: Hybrid - work from the office during training and 3 days per month after training Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Work alongside the Management Team to meet deadlines and achieve goals - Live and breathe the company values; be a brand ambassador - Become an expert on the sneaker brand - Work in a fast-paced environment and showcase your multitasking skills - Maintain a high level of attention to detail; be meticulous and vigilant - Personalize the customer experience - find the right tone for each situation **REQUIREMENTS**: - A fluent level of Dutch/Flemish with strong grammar and spelling skills - High level of English (both spoken and written) - Previous experience working in a customer-facing environment and a genuine passion for world-class customer service - Fearless independence with the ability to think on your feet, there's no finish line to what's possible - High energy, drive, and a friendly personality - Resourcefulness and confidence to take the initiative in a fast-paced environment - A strong teamwork ethic and a "can do" attitude - It will be a plus if you practice sports (runners, football players, tennis players, hikers...) **OFFER**: - Contract: Temporary of 3 months (with 1 month probation period) - Full-time or Part-Time: (25 hours/week) - Working days/hours: - Monday to Friday 10:00 - 19:00h for full-time - Or Monday to Friday: 15:00 to 20:00h for part-time - Rewards: Multiple performance-based rewards, and discounts on the sneakers - Holidays: 24 days holiday per year - Paid bank holidays + 1 extra day in lieu - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Employee Assistance Program - free, confidential, and impartial guidance and support - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation - Training: 8 days, Monday to Friday, full-time, from the office
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