Service Lifecycle Manager

**Our Technology**: Our Technology Team is made up of many small multi-discipline, cross-functional, autonomous teams, organised into business domains implementing highly independent self-contained systems. We build sophisticated solutions to solve highly complex business problems; we do so whilst simultaneously transforming our platform and supporting a business at scale. We use a wide range of technologies and cloud services to power our proprietary platform, and we seek simplicity by using the best tools available for the job. We value ownership, collaboration and encourage our people to work across boundaries. We are looking for an experienced Service Lifecycle Manager to join the Malaga team on a full-time basis, to help us establish the Service Management function in Saber.tech. Together, in a team of 100+ passionate geeks and a network of handpicked partners, we take care of the whole software development process of Europe's fastest-growing lottery platform. We are looking for someone who is experienced and passionate about technical service delivery in a product based organisation, has very high-quality standards, understands, and cares about the customer. You will operate in a very dynamic environment with numerous daily production releases and will be responsible for defining and establishing the processes required to effectively govern our production platform and the services we provide to our customers. **What you will do**: - Work alongside cross-functional agile teams, helping them to deliver exceptional service levels with the minimum possible friction. - Responsible for the operation of the production platform, ensuring services are resilient and highly available, with a constant customer focus. - Define and embed robust Incident Management processes, ensuring that incidents are resolved effectively and efficiently, and that communications are clear and relevant. Implement consistent post-incident processes to promote learning, continuous improvement and ultimately to level-up our service offering. - Set up effective Change Management processes to balance risk and pace, focussed on automation wherever possible. - Work with delivery teams to ensure adherence to compliance / regulations, particularly regarding Changes to controlled services, and Incidents that impact the compliant operation of our products. - Implement and/or evolve our tooling to support service management processes including the service catalogue. - Support the transition of new services into production in accordance with expected standards. Working closely with technical stakeholders, set the standards expected as part of the service agreement. - Conduct service review sessions with both internal teams and external service providers to ensure actions and improvements are documented and tracked through to completion. Implement governance around 3rd party service offerings where required. - Develop and tracking KPIs to effectively measure operational performance. - Provide support to On-Call team when needed **Who you are**: - Experienced in Service Management, specifically in a technical environment in a product centred organisation - Experienced with establishing new processes and a track record of driving continuous improvement through influence, coaching and healthy challenge - Have significant experience in Incident Management, Problem Management, and Change Management - Have excellent work management skills, with the ability to prioritise tasks and manage multiple initiatives simultaneously - Have "hands-on attitude" **What's in it for you**: - High level of autonomy; a dynamic and highly motivated international team of skilled and experienced professionals - You will pioneer /enhance /implement / change procedures related to Platform Operations. - An open culture defined by passion for developing software, fun and mutual respect. - State of the Art technology environment and Continuous Delivery process - Continuous learning based on a training & development program **Benefits**: - Private Healthcare - Summer hours - Remote work allowance (equal to 50 EUR/ gross monthly) - Educational opportunities - Well-being support **Come as you are. And develop yourself**. We are a team of over 45 nations and many talents. Together we create a truly authentic and resilient workplace where everyone can be themselves. We are an inclusive company. We value diverse approaches and multiple points of view. Diversity creates better ideas. That's why we build a culture where differences are valued. Here everyone is welcome, regardless of who they are and where they come from. So that opportunities can grow for everyone. **All in for you.** For more information about our privacy policy click **here.