Technical Customer Support

hace 2 días

Granada, España ELCA A tiempo completo

**Critères de l'offre**:
Métiers:
**Customer technical support**

Experience min:
**1 à 2 ans**

Secteur:
**Computers & IT**

Diplômes:
**Bachelor's degree**

Compétences:
**German**

**English**

**French**

**SQL**

Lieux:
**Granada (GR)**

Conditions:
**Permanent contract**

**Full Time**

**Description du poste**:
You will join a global customer support team who is dedicated to a high customer satisfaction experience through a group of experts handling of worldwide customer inquiries.

**Responsibilities**

Include, but are not limited to the following:

- Response to customer inquiries across communication channel (CRM and phone).
- Analyses and investigate the details of the customer's inquiry and does the necessary research to respond accurately and completely while maintaining SecuTix Processes and Policy.
- Ensure escalated inquiries have been resolved and that the customer is satisfied with the outcome.
- Meet predefined SLA's ensuring the customer's request has been fully resolved to their satisfaction
- Redirect customer inquiries to the appropriate department, member staff or manager if unable to resolve and keeps customer informed of the progress.
- Identifies the root cause of customer issues and takes actions to prevent future contacts.
- Handles complicated customer issues with patience and perseverance
- Organize and conduct regular meetings with our key customers showing incident delivery status and overall performance (SLA)
- Be on duty outside business hours including weekends and bank holidays

**Description du profil**:

- Holding a bachelor's degree in computer science, telecommunications or network engineering
- More than 2 years' experience as Customer Support specialist in a IT service company
- SQL: Programming language for querying, manipulating and managing databases
- Strong critical thinking and troubleshooting skills. Capable of approaching problems logically and rationally to ensure an effective resolution is met.
- Expertise working with a CRM (MS Dynamics is a +)
- Demonstrate strong collaboration skills
- Writes and communicates clearing and effectively when responding to a customer request with a keen focus on customer satisfaction.
- Resourceful and creative when solving problems and developing ideas.
- Displays a service/supportoriented attitude to ultimate customers.
- Languages: English (Fluent) or/and French (Native/fluent) or/and German
- The position is based in Granada (ES)

**Salaire et avantages**:

- A challenging and professional working environment in a dynamic international team with extensive expertise
- Exciting projects with latest technologies
- An organization with flat hierarchies and collaborations across business departments
- Promoting environment with an attractive real prospect for your professional and personal development.
- Flexible working hours, excellent team spirit and others benefits (health insurance, tickets restaurant, etc)
- Good work-life balance (2 days per week from home)

***

**Référence**: b05fdc633679503917f6a018800bac37

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