Dutch Speaking Customer Service Representative

- What you will be doing
- World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.

INDWC

Job Summary - Dutch Speaking Customer Service Representative - Pharmaceutical Logistics

We offer an exciting and dynamic place to work with lots of room to work independently. We guarantee you an intense period of training in the first few months, and a steady increase in knowledge through a variety of internal training. They offer an international working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

World Courier's Customer Service Representatives are responsible for the end to end logístical coordination of complex, urgent and potentially life saving shipments every day. This position represents a fantastic development opportunity for an experienced logistics professional with strong customer service skills, motivated by solving problems and delivering exceptional service.

**Responsibilities**:

- Communication and contact with customers and prospects.
- Develop customer relationships
- Plan and execute shipment orders
- Prepare and submit written quotes to customers
- Provide customer specific reporting
- Be a key player in booking and cutting waybill
- Monitor and track ongoing shipments, react to any deviations
- Communicate temperature results asap after delivery, check and note any deviations.
- Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
- Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
What your background should look like
- Minimum Skills, Knowledge and Ability Requirements:

- Ability to communicate effectively both orally and in writing.
- Strong interpersonal skills, team player and quick learner.
- Strong organizational skills; attention to detail.
- Ability to resolve issues quickly and efficiently.
- Ability to represent a positive and professional image.
- Ability to learn fast in new platforms or systems.
- Ability to work independently and self-organized.

Desired attributes
- Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.
- Graduate in fields such us International Trade, Logistics or similar preferred.
- Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.
- Native or fluent in Dutch required.
- Native or fluent in English required.
- Strong knowledge of Microsoft Office.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit


Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.