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As a Front Desk Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.
**Duties and**Responsibilities**
As Front Desk Manager, I will take full responsibility for the efficient operation of the Front Desk department, including Front Desk Agents, Bell & Door Attendants and Guest Experience Maker team, ensuring that services and products are delivered seamlessly and align with Six Senses’ standards. My key responsibilities include:
- Oversee the daily operation of the Front Desk, ensuring smooth guest arrivals, check-ins, and check-outs.
- Maintain a proactive presence in the lobby, assisting guests and supporting hosts.
- Resolve guest concerns promptly, efficiently, and with a service recovery mindset.
- Ensure the Duty Managers and Front Desk Hosts are well-trained and empowered to provide high levels of guest service.
- Collaborate with departments such as Housekeeping, Maintenance, and F&B to ensure a seamless guest experience.
- Implement and maintain standard operating procedures (SOPs) for the Front Desk.
- Monitor daily reports and ensure accuracy in reservations, billing, and guest profiles.
- Maintain up-to-date knowledge of room availability, special requests, and VIP preferences.
- Conducting regular assessments and acting on guest feedback.
- Ensure compliance with LQA, Forbes, FHR, and brand standards, and conduct regular audits to maintain adherence.
- Addressing service and product maintenance issues swiftly and effectively.
- Lead and develop the Duty Managers and Front Desk Hosts, fostering a strong team culture.
- Ensure proper staffing and scheduling to optimize service levels.
- Conduct regular performance reviews and provide coaching for continuous improvement.
- Create and maintain a culture of accountability, engagement, and professional growth.
- Promote teamwork, positive morale, and host engagement initiatives.
- Ensure Front Desk operations contribute to revenue generation through upselling and other initiatives.
- Optimize efficiency in staffing and resource allocation.
- Manage budgetary goals and monitor Front Desk-related expenses.
Accurately complete required reports, including financial summaries and performance assessments.
- **Qualification**
To execute the position of Front Desk Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following:
- Possess a minimum of three years total experience in similar hotel operational role.
- In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
- I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.
- Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
- Fluent in English and Spanish is a plus.
- Valid Spanish Work Permit or European Union citizenship is required for this role.
The above is intended to provide an overview of the role and responsibilities for a Front Desk Manager at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
- Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment._
