Key User
hace 4 días
**Logistics at full potential.**
At GXO, we are constantly looking for talented people at all levels who can provide the level of service our company requires. A positive work environment creates happy employees, which increases productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of..
**What we are looking**
Currently we're looking for a Key User specialist in solving computer and processes problems. You will ensure compliance with the quality of service
**What will you do on a day-to-day**
Your responsabilies will be:
- Specialist in solving computer and processes problems.
- Responsible for the First level activities in the technical assistance service, assistance to the warehouse users for WMS issues ; second and third level scalations (European support) based on problem identification.
- Definition of scope and requirements for WMS change requests and new functionalities. Responsible for the change requests and of the process follow-up.
- Testing of the warehouse management for new developments, tickets management for the fixation of errors, assistance in the delivery of new warehouse management versions, support the maintenance team for problems resolution
- Management of the relations with clients caused by software problems (SW), tickets progress update.
What you need to succeed at GXO:
- Higher degree in IT or engineering would be an asset
- English level : minimum B2 level or equivalent. This position requires a permanent english communication with multidisciplinary teams from other countries in Europe.
- Ability for teamwork, and resilience to stress.
- Ability for the analysis of systems and processes, problems resolution and focus on continuous improvement.
- At least 1 year of experience with warehouse management software’s (WMS). Experience with Reflex will be an asset.
- SQL/Oracle programming.
Also, will be great if you are:
- Strong written and verbal communication skills
- High level of data analysis and clear customer focus
- Demonstrated ability to multi-task and work with mínimal supervision
- Proven ability to build positive relationships and foster teamwork within the department and across the organization
- Ability to interact with various levels both internally and externally
- Good analytical skills and high customer orientation
- Flexible and open to a constantly changing environment.
**What do we offer you?**
- Job stability and incorporation into an American multinational ranked number 10 in its sector.
- Career plan with development and training provided by the company.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
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