Senior Product Manager

**WHO WE ARE**

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

**WHO WE'RE LOOKING FOR**

Manychat is looking for a **Senior Product Manager** to lead our WhatsApp product stream — one of the company's top strategic priorities. WhatsApp is already driving strong adoption across our customer base, and we're just getting started.
This is a rare opportunity to shape the future of one of the most promising product lines at Manychat, work closely with Meta, and solve meaningful problems for millions of users around the world.

**WHAT YOUʼLL DO**
- Defining and evolving the **product strategy and roadmap** for the WhatsApp product line.
- Work with **cross-functional teams** (design, engineering, data) to deliver impactful product improvements.
- Owning the **WhatsApp API partnership** with Meta — building relationships, aligning on priorities, and navigating constraints.
- Conducting and synthesizing **user research** and data analysis to understand customer needs and identify opportunities.
- Translating customer insights into **clear product requirements** and prioritizing work based on impact.
- Defining **success metrics**, tracking product performance, and iterating based on results.
- Evangelizing your product line internally and keeping stakeholders informed.

**TO BE SUCCESSFUL IN THIS ROLE**
- 5+ years of experience as a **Product Manager** in a high-growth environment, ideally with exposure to SaaS or conversational marketing products.
- Proven ability to lead **metrics-driven product development**, with a strong focus on delivering real customer value.
- Deep understanding of **messaging platforms**, chat automation, and the SaaS ecosystem.
- Strong **customer mindset** — you start with user needs and can extract insights from both qualitative and quantitative data.
- Comfortable defining and driving **product metrics**, and using data to guide critical decisions.
- Technically fluent — you can work with APIs (experience with the WhatsApp Business API is a plus), integrations, and cross-functional engineering and design teams.
- Skilled at communicating your **product's impact** and progress clearly across teams.
- Excellent **English communication and presentation skills**, with a proactive, ownership-driven approach to collaboration — internally and with external partners.

**WHAT WE OFFER**

**Here's how we care about your growth, well-being, and comfort**:

- Annual professional development reimbursement.
- Generous time-off policy to balance your work and life.
- Comprehensive medical, dental, and vision coverage for you and your dependents.
- Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.
- Manychat is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance._