Restaurant and Pool Reservations Agent

**Descripción**:
**An Irresistible Opportunity**

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.

Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights

**Key Responsibilities**
- Operates and Maintains Booking Platforms and Reservation Tools, updating Guest Profiles and Preferences with Accuracy and Attention to Detail.
- Communicates Clearly and Confidently with Guests, VIP Hosts and Agency Partners, offering Tailored Recommendations and Thoughtful Alternatives when needed.
- Maximises Booking Potential through Upselling and Cross-Selling, promoting Special Experiences, Events and Seating Options that align with Guest Interests.
- Coordinates Seamlessly with Operations, Guest Relations, Food and Beverage and Front Office Teams, ensuring every Booking is delivered Seamlessly.
- Handles High-Volume requests with Composure, Prioritising Responsiveness, Quality and the Signature Warmth of Destino Five Ibiza’s service ethos.
- Maintains Accurate and Up-to-Date Guest Records, supporting Reporting, Forecasting and Loyalty Recognition Initiatives.
- Follows Reservation Standards and SOPs, contributing to Individual and Team Goals related to Conversion, Response Time and Guest Satisfaction.
- Assists in Pre-Arrival Guest Engagement, sending Confirmations and ensuring All Special Requests are Logged and Actioned in advance.
- Shares Guest Feedback and Booking Trends with the Team, supporting continuous optimisation of Capacity Planning and Service Strategy.

**The Team**

Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further This is your Chance to Become Part of the Pacha Family and write your own chapter - with a ‘Cherry on Top’

**An Equal Opportunity Employer**

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity.

**Sustainable Indulgence at The Pacha Group**

The Pacha Group is committed to redefining Sustainable Hospitality and Entertainment, seamlessly integrating Cultural Heritage, Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets—where less than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water Stewardship, cutting usage by 24% in the 2024 season, while the Group’s dedication to Responsible Sourcing ensures that 39% of its fruits and vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability Leadership, The Pacha Group has registered all core properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under development—with the US Green Building Council, targeting LEED Gold or higher certification. Beyond operations, The Pacha Foundation continues to Champion Ibiza’s Social Welfare, Environmental Conservation, Cultural Arts, and Sports Initiatives, ensuring that Sustainability remains at The Heart of the Brand’s Legacy.

**About The Pacha Group**

The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extend