Customer Support Representative

hace 2 semanas

Málaga, España JUJUR A tiempo completo

Position: Customer Support Representative

Location: Malaga, Spain

Employment type: Full-time

Work model: on site

**DUTIES AND RESPONSIBILITIES**:

- Handle incoming contact from customers via phone and mail
- Assist customers and deal with customer complaints promptly and effectively
- Be the first point of contact - resolve customer queries and related requests
- Ensure clients receive the highest level of service at any moment given.

**REQUIREMENTS**:

- Native/fluent in Danish, both oral and written. Fluent in English (at least B2 level)
- Prior working experience in customer service/support is considered as an advantage
- Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage
- Excellent communication skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Understanding of economics and numbers
- Fast learner who easily adapts to new IT systems and tools
- Able to work independently, while being a team player at the same time

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Performance bonus from the 7th month
- Working hours: Mon
- Fri 9AM-6PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach career potential.

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