Digital Trial Consultant

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a **Public Benefit Corporation**, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

**The Role**

Do you want to revolutionize how Pharma companies interact with Sites and Patients to speed up clinical trials? Do you want to drive the industry to patient-centric and digital trials? Veeva Systems is looking for Consultants who have deep expertise in clinical trial management, can challenge the status quo, and have a passion for reducing process complexity and increasing effectiveness of Site-Sponsor-CRO collaboration.

This is a remote position. You can work from home, wherever you live in Europe. You can also work from one of our offices if you prefer to, in Paris, Oxford, Berlin, Frankfurt, Budapest or Barcelona.

**What You’ll Do**
- Lead the process or site engagement redesign with customer stakeholders and SMEs. Understand their current state and future goals. Develop and facilitate the review and approval of new process flows and associated procedural documents (e.g. SOP).
- Define and drive the customer’s business deployment plans, success criteria and site outreach program.
- Understand Vault Best Practices and design the customer’s future Vault business process
- Support the definition of system user requirements and contribute to system design workstreams (e.g. configuration, migration, integration, etc.).
- Assist with post-live analysis of reports and metrics to drive new process and user/site adoption and ensure established goals are met and improvements sustained
- As needed, serve as the primary customer liaison managing the project plan, communication, risks and project reporting between the Veeva and customer teams.
- Collaborate cross-functionally with Product, Strategy, Sales and Site Success/Support
- Ensure customer success from beginning to end of the engagement lifecycle.
- Work with an awesome team

**Requirements**:

- Deep understanding of the different interactions between Sponsors, CROs, Sites and Subjects that happen during a clinical trial.
- 3+ years’ experience at a clinical research site or at a Sponsor / CRO working closely with Sites.
- 2+ years experience as a consultant, business analyst, or study lead
- Ability to build cross-functional relationships and “roll up your sleeves” to enable process and system implementations with speed
- Ability to travel as required
- Good communication skills in English
- Bachelor’s degree or equivalent required

**Nice to Have**
- Proven track record contributing to process transformation and system implementations either as a consultant, business or IT representative for at least one of the following: eTMF, CTMS, SSU, EDC, eConsent, ePRO, or similar systems for managing clinical trials
- Experience authoring controlled documents (e.g. SOP) and training material
- Direct experience in a services organization or product company
- Experience with creating and managing project plans (e.g. Project Manager)
- Experience leading workshops / user interviews, developing procedural documents and conducting system training
- Experience defining and driving success criteria, performance metrics or study plans
- Experience in process management tools such as Microsoft Visio or Lucidchart
- Process or Change Management Certifications (Six Sigma, BPM, ITIL, PROSCI or equivalent)
- Knowledge in life sciences compliance and computer systems validation requirements
- Fluency in one or more of the following languages: German, French or Italian

**Perks & Benefits**
- Competitive package
- Allocations for continuous learning & development
- Health & wellness programs

LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.