Global Data Protection Officer

**The role**

Within the role of Data Protection Officer, you will be the main contact person for all aspects of data protection. You will be responsible for handling all data protection tasks within our legal entities in Europe, Middle East and the Americas.

The purpose of the DPO is to identify and manage risks related to data privacy and protection and escalate risks and issues to executives as needed. Responsible for implementing the frameworks and means for data privacy.

The role is executed within a dynamic, challenging work environment with attention for the MajorelX company culture.

**The team**

MajorelX is a leading company in the area of CX transformation services and is an integral part of Majorel Group which designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. The companies provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions. Majorel brings together Bertelsmann and Saham group’s worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. The group has combined annual revenues of €2bn and over 500 clients globally across many industry sectors. It has more than 80,000 people in 45 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas.

Reports to: CFO of MajorelX

The Data Protection Officer / Legal Counsel is a new role based in Spain within our subsidiary Findasense. The role will support the local business with its legal expertise and will fill the DPO role on a Majorel X level supporting our businesses in Europe, the Middle East and the Americas. In addition, the role will be part of the global data protection community within Majorel.

**Requirements**:
**What will you do?**

Practically, the DPO will be responsible for:

- Acting as the primary point of contact within the organization for members of staff, regulators, and any relevant public bodies on issues related to data protection;
- Implementing measures and a privacy governance framework to manage data use in compliance with the GDPR and other relevant data protection laws in the relevant regions
- Working with key internal stakeholders in the review of projects to ensure compliance with relevant data privacy laws, and where necessary, complete and advise on privacy impact assessments;
- Monitoring changes to relevant privacy laws and making recommendations to the business when appropriate;
- Drafting new and amend existing internal data protection policies, guidelines, and procedures, in consultation with key stakeholders
- Developing and delivering privacy training to various business functions;
- Contacto con la agencia de protección de datos
- Participación en auditorias e inspecciones.

**Who you are?**

We look for someone with competences in:

- Analytical abilities: distinguishing between main and side issues and gets to the root of the problem. Anticipating the potential consequences of the steps to be taken.
- Meeting standards: ability to see and understand the stated requirements established for a job and a person’s commitment to meeting them.
- Balanced decision making: capable of being objective and to fairly evaluate the different aspects of a situation and to make an ethical decision that takes into account all aspects and components; ability to maintain balance between the needs of oneself, others and the company at the same time.
- Integrative ability: identify the elements of a problem situation and understand which components are critical; to see different types of situation structures and therefore, different types of solutions.
- Leading others: organizing and motivating people to get things accomplished in a way that everyone feels a sense or order and direction.
- Monitoring others: focusing on the actions and decisions of theirs in a practical way to identify both successes and mistakes; identify the causes of success and failure and to do so in an objective and accurate manner.
- Problem/Situation Analysis: identify the elements of a problem situation and to understand which components are critical; identify critical activities in a process - being able to break down the process down to its component activities.
- Persuading others: convince others, to present ones viewpoint in such a way that it is accepted by others.

**Knowledge and Experience**:

- Degree in law
- Máster en protección de datos y nuevas tecnologías
- Valorable la certificación oficial DPO
- 3+ years of professional experience in data protection, compliance and/or auditing
- Knowledge of data protection legislation (GDPR as well as applicable laws in minimum one additional region e.g. Middle East and/or Americas)
- Formal Data Protection certifica