Guest Service Officer

hace 1 día

Madrid, España Thompson Madrid A tiempo completo

Summary

Únete al Equipo de Thompson Madrid y ponte la cultura por Montera Déjate seducir por una experiência de lujo lifestyle donde nada es lo que parece.
- Qué harás en tu día a día?
- Brindar servicios de recepción a los clientes.
- Coordinación con servicio de botones y gestión del personal.
- Ser una fuente de información para los huéspedes sobre diversos temas como medios de transporte, asesoramiento de planes para hacer en la ciudad o recomendaciones de restaurantes.
- Satisfacer las peticiones del huésped, aportando soluciones anticipadas, únicas y personales.
- Resolución de cualquier tipo de incidencia y/o causa de insatisfacción del huésped, antes de la marcha en su estancia.
- Procesamiento de pagos respecto a solicitudes de los huéspedes.

**Qualifications**:

- Estudios finalizados relacionados con Turismo.
- Excelentes dotes comunicativas con una gran pasión por la atención al cliente.
- Persona detallista que se anticipe a las necesidades del cliente.
- Nível de resolución de incidencias rápida, capacidad de anticiparse a posibles problemas.
- Nível de inglés avanzado.
- Experiência previa trabajando como Guest Services Officer (preferentemente en hotel de 5*)
- Buscamos a una persona que conozca el Madrid más auténtico, que se haya perdido por sus rincones y que sepa ofrecer a los huéspedes lo mejor de nuestra ciudad.
- Serás parte muy importante de un grupo hotelero internacional de primer nível.
- Para nosotros, cuidar de la salud mental es fundamental, por ello tendrás a tu disposición un servicio de psicología online totalmente gratuito.
- Las oportunidades de crecer con nosotros son infinitas: apostamos por nuestros equipos y damos oportunidades de movilidad tanto interna, como al resto de nuestros hoteles por todo el mundo.

¿A qué esperas para mandarnos tu CV?

Te esperamos

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